Kimberly Moore

• Led cross-functional program teams to develop and implement strategic housing programs.
• Analyzed program performance metrics to drive continuous improvement initiatives.
• Met with program stakeholders on regular basis to assess progress and make adjustments.
• Cultivated and strengthened lasting program-participant relationships using strong issue resolution and trauma-informed communication skills.
• Managed project budgets, ensuring adherence to financial targets and resource allocation.
• Interviewed, hired and mentored staff, fostering professional development through guidance and support.

Received case referrals at worksite, the LAHSA-contracted TAY Housing Access Center for LA County, SPA 3. Provided housing referrals, resource linkage and YCES VI-SPDAT/NST housing assessments as appropriate utilizing HMIS Clarity. Provided case-management for former foster and justice system-involved youth experiencing homelessness. Assisted with documentation such as homeless verification status, income verification, housing program applications and various voucher applications including Section 8. Provided clients with housing navigation services from program enrollment through lease-up or other successful housing program enrollment. Utilized Problem-Solving funds for family reunification, motel vouchers, deposit assistance, etc. Advocated with programs and landlords on behalf of clients. Provided other general case management such as obtaining documents, benefits, employment, healthcare, college enrollment, SUD referrals etc.

Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health while working for East Los Angeles Mental Health Services. Led counseling groups to discuss topics such as independent living skills and interpersonal relationship issues. Facilitated outings to model and practice independent living skills. Provided case-management services and presented case history material to review and discuss with client's treatment team. Documented services provided in GIRP format in EHRS within established timeframes and consistently exceeded 75 % productivity requirements and documentation expectations. Built rapport with clients and developed and maintained effective and professional working relationships.
Displayed sensitivity to cultural and linguistic needs of clients and families served. Adhered to all PHI, trauma informed and DEI best practices.