Kimberly Moore
Student
Tulsa,OK
1
Certification
9
years of professional experience
Detail-oriented AutoCAD drafter with expertise in creating precise technical drawings. Committed to maintaining compliance with industry standards while optimizing project workflows for enhanced efficiency and quality.
Dedicated professional with strong communication and problem-solving skills. Proven ability to enhance customer satisfaction and streamline processes, resulting in increased client retention and improved service delivery.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Realignment for Long-term Growth. Targeting long-term professional scalability and high-impact contributions, transitioning into advanced operations. Proactively up-skilled to align personal capabilities with high-value business objectives.
Work History
AutoCAD Drafter
7 Months- 150 HRS+ Training
- AutoCAD for Design and Drafting Professional Certification Prep
- Autocad
- Bluebeam
- Vault
- WFH
- Developed proficiency in AutoCAD software, enhancing design accuracy and efficiency.
- Assisted in creating detailed technical drawings for various engineering projects.
- Collaborated with peers to refine project workflows and improve design quality.
- Conducted regular reviews of design specifications to ensure compliance with standards.
- Collaborated on group projects to complete professional deliverables.
- Completed rigorous readings as directed to support unit learning goals.
- Optimized lab setup procedures, reducing preparation time for experiments.
- Gathered, organized and input information into digital database.
- Coordinated communication between departments to facilitate workflow efficiency and issue resolution.
- Developed detailed architectural drawings using AutoCAD software to support project specifications.
- Updated existing CAD files to reflect changes and maintain accuracy in documentation.
- Created, printed, and modified drawings in AutoCAD and Revit.
- Ensured compliance with industry standards and local building codes by diligently reviewing all drafted documents before submission.
- Collaborated with engineers to ensure precision in design and drafting processes.
- Created detailed 2D and 3D models using AutoCAD for various projects.
Customer Service Representative
2 Years 4 Months- WFH AGENT
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed retirement account transactions accurately, ensuring compliance with regulatory requirements.
- Provided exceptional service by educating clients on retirement planning options and account management tools.
- Collaborated with team members to streamline workflows, improving overall efficiency in service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
3 Years- WFH AGENT
- Documented client interactions and feedback in CRM system to enhance service quality and track trends.
- Assisted in training new staff on company policies, systems, and best practices for customer engagement.
- Identified recurring issues and contributed to process improvements that enhanced customer satisfaction rates.
- Engaged in regular training sessions to stay updated on industry trends, products, and service enhancements.
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Analyzed market trends to identify new sales opportunities and adjust strategies accordingly.
- Implemented a streamlined sales process, reducing the time from lead generation to closing deals.
- Assisted call-in customers with questions and orders.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
Apple Mapping
2 Years 2 Months- Physical Mapping and Recording
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed detailed geospatial maps using GIS software to enhance data visualization and analysis.
- Increased project delivery speed by implementing time-saving cartographic techniques.
- Collaborated with cross-functional teams to create accurate maps for various projects.
- Operated photogrammetric plotting instruments and digital photogrammetric workstations to view photographs stereoscopically and in 3D format.
- Researched, synthesized and analyzed data from numerous sources to develop reports and recommendations.
- Calculated latitudes, longitudes, angles, and areas used for mapmaking.
- Generated maps, graphs and charts using digital mapping techniques, computer interactive graphics, traditional drafting methods and computer or traditional scribing tools.
Education
High School Diploma
- Honor Roll [2011-2014]
- [3.8] GPA
- Extracurricular Activities: [Volleyball,Choir]
Skills
Autocad
Design & Drafting Software: AutoCAD (2D/3D)
Block Editor (Dynamic Blocks)
Tool Palettes.
Project Collaboration: Bluebeam Revu
PDF Markup
Digital Takeoffs
Managed cross-functional communications and translated complex stakeholder requirements into clear
actionable solutions under tight deadlines
Maintained rigorous quality assurance (QA/QC) standards for data integrity and operational documentation.
Client relations
Navigated high-pressure project bottlenecks through decisive conflict resolution and clear expectations management.
Managed document control and data integrity across multi-tiered systems
AutoCAD shortcut commands
2D drafting proficiency
Strong communication skills
System layouts
CAD software proficiency
Scaling guidelines
AutoCAD tools
Certification
SourceCAD: AutoCAD Essentials Course For Complete Beginners
Timeline
AutoCAD Drafter
Student
01.2026 - CurrentRead More
Customer Service Representative
Ascensus Retirement Services
02.2024 - 06.2026Read More
Customer Service Representative
Avantive Solutions
01.2021 - 01.2024Read More
Apple Mapping
Insight Global
10.2017 - 12.2019Read More
VALDOSTA HIGH SCHOOL
High School Diploma
Read More