Year of professional experience
Kimberly Morales
Lincoln,IL
Summary
Experienced with providing supportive and orderly residential environment. Utilizes conflict resolution and community engagement to enhance student experiences. Track record of effective communication and teamwork in dynamic settings.
Overview
1
1
Work History
Intern- Office for Institutional Equity and Access
St. Cloud State University
Saint Cloud, MN
09.2025 - Current
- Conducted research to support project initiatives and enhance operational efficiency.
- Assisted in data analysis and reporting to identify trends and insights for strategy development.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Collaborate with OEA staff on projects and events, contributing ideas and executing tasks that enhance student success and campus equity.
- Provide front-line support to students and visitors, responding to inquiries professionally and ensuring equitable access to OEA resources and services.
Front Desk Agent
AmericInn Hotel & Suites
Sartell, MN
08.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Summer Conferences Intern
Texas Tech University, TTU
Lubbock, TX
05.2025 - 08.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Supported new student orientation efforts by leading campus tours and providing information about housing options.
- Worked closely with Residence Life staff on initiatives aimed at improving the overall living experience for students on campus.
- Improved residence hall safety by conducting regular inspections and reporting maintenance needs.
Resident Advisor
Eureka College
Eureka, IL
01.2024 - 05.2024
- Collaborated with staff to plan and implement community programs and policies.
- Conducted regular safety checks, identifying and addressing potential hazards.
- Mediated disputes with effective communication strategies to restore community harmony.
- Encouraged participation in community events to enhance resident engagement.
- Offered emotional support during challenging times to promote resident well-being.
- Educated up to 30 residents on university policies, promoting responsible behavior within the residence hall community.
Mailroom Attendant
Eureka College
Eureka, IL
08.2023 - 05.2024
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Operated postal machines, including postage meters and mail-processing machines.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
Administrative Assistant
Study Student Lincoln College
Lincoln, IL
07.2018 - 05.2022
- Assisted with onboarding of new employees
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Interacted with customers by phone, email, or in-person to provide information
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Education
Master of Science - College Counseling And Student Development
St. Cloud State University
St. Cloud, Minnesota05-2026
Bachelor of Science - Sociology And Psychology
Eureka College
Eureka, IL05-2024
Bachelor of Arts - Community And Human Services
Lincoln College
Lincoln, IL05.2022
High School Diploma -
Lincoln Community High School
Lincoln, IL05.2020
Skills
- Office Management
- Personable Demeanor
- Safety and Security Procedures
- Customer Services
- Training and mentoring
- Friendly, positive attitude
- Documentation
- File management
- Crisis management
- Safety practices
- Teamwork and collaboration
- Problem resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intern- Office for Institutional Equity and Access
St. Cloud State University
09.2025 - Current
Summer Conferences Intern
Texas Tech University, TTU
05.2025 - 08.2025
Front Desk Agent
AmericInn Hotel & Suites
08.2024 - Current
Resident Advisor
Eureka College
01.2024 - 05.2024
Mailroom Attendant
Eureka College
08.2023 - 05.2024
Administrative Assistant
Study Student Lincoln College
07.2018 - 05.2022
Master of Science - College Counseling And Student Development
St. Cloud State University
Bachelor of Science - Sociology And Psychology
Eureka College
Bachelor of Arts - Community And Human Services
Lincoln College
High School Diploma -
Lincoln Community High School