Summary
Overview
Work History
Education
Skills
Languages
References
Work Availability
Work Preference
Timeline
SoftwareEngineer

Kimberly Morales

Hamilton,NJ

Summary

Detail-oriented Environmental Services Manager with advanced training and team building abilities. Works with employees to exceed targets for quality, service, and speed. Exceptional problem-solving and communication skills.

Overview

11
11
years of professional experience

Work History

Shift Manager for Environmental Services

Capital Health Regional Medical Center
Trenton, New Jersey
08.2021 - 07.2024
  • Organized schedules and delegated assignments based on employee knowledge and strengths.
  • Upheld strict safety, security, and hospital policy standards to protect the safety and wellbeing of patients and staff members.
  • Maintained high performance levels by successfully training, monitoring, and motivating shift lead employees.
  • Kept inventory within optimal levels and organized for easy accessibility.
  • Coordinated deep-cleaning projects during slow periods or as needed.
  • Stay informed on industry trends and best practices to continuously improve the quality of services provided.
  • Met hospital standards on a daily basis by providing quick and efficient cleaning services to stay above and beyond the patient volume.
  • Conducted performance evaluations for housekeeping staff members, providing constructive feedback and coaching when needed.
  • Handled personnel matters such as hiring, training, disciplinary actions, and terminations within the housekeeping department.
  • Liaised with vendors such as laundry services, Shred-it, Stericycle, Cintas, etc.
  • Ensured compliance with all safety regulations, including proper storage of chemicals and equipment usage guidelines.
  • Followed standard infection control protocols to avoid illness or contamination.
  • Ensured strict adherence to safety protocols and infection control measures.
  • Verified and administered employee timesheets to maintain accurate payroll.
  • Utilized payroll software efficiently to process payroll and generate necessary reports.
  • Streamlined operational efficiencies by operating and training staff on power equipment tools.

Team Lead, Environmental Services/ Linen

Capital Health Regional Medical Center
Trenton, NJ
02.2019 - 08.2021
  • Directed weekend operations and acted in the absence of a supervisor.
  • Planned and executed pre-established schedules and weekly assignments.
  • Developed strong communication channels within the team.
  • Contributed to successful quality control initiatives and implemented new strategies to improve employee work.
  • Knowledgeable in proper handling of equipment and ensuring that all safety measures are followed as required by OSHA, EPA, and DOT.
  • Trained in handling regulated medical, pharmaceutical, and non-regulated waste.
  • Trained new employees and provided ongoing support.
  • Helped mitigate and resolve issues by analyzing the situation and implementing appropriate solutions.
  • Coordinated with other departments to streamline processes.
  • Onboarded new hires and mentored each, side-by-side.
  • Monitored team operations and workflow during busy periods, making adjustments to improve pace.
  • Optimized policies to better handle current and expected needs.

Dietary Aide

Capital Health
Trenton, New Jersey
03.2013 - 10.2018
  • Stocked food and other supplies for main kitchen and units.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Collaborated with team to deliver timely service of items.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Filled and served various beverages for customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assembled and served meals according to specific guest requirements.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Maintained safe food handling practices to prevent germ spread.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Served food and snacks according to planned menu and patients' diet orders.
  • Followed dietary procedures in accordance with established policies.

Education

B.B.A. - Human Resources -

Strayer University
Feasterville-Trevose, PA
04.2028

High School
Daylight/Twilight High School, Trenton
06.2004

Skills

  • Quality Assurance
  • Staff Development
  • Supply Ordering
  • Team Development
  • Equipment Troubleshooting
  • Schedule oversight
  • Punctual and Reliable
  • Verbal and Written Communication

Languages

Spanish
Native/ Bilingual
English
Full Professional

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsPaid time off401k match4-day work week

Timeline

Shift Manager for Environmental Services

Capital Health Regional Medical Center
08.2021 - 07.2024

Team Lead, Environmental Services/ Linen

Capital Health Regional Medical Center
02.2019 - 08.2021

Dietary Aide

Capital Health
03.2013 - 10.2018

B.B.A. - Human Resources -

Strayer University

High School

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Kimberly Morales