Kimberly Morgan

• Assisted in selecting items according to customer preferences.
• Determined the best delivery methods based on order size and destination.
• Responded promptly to customer inquiries via phone or email.
• Organized consistent hourly deliveries by smoothly selecting and purchasing items.
• Secured and stored items until customer pickup.
• Greeted customers and answered product or service questions.
• Scanned items when pulling from shelves to update system stock information.

• Organized and maintained inventory levels in stockroom.
• Supervised a team of 8 stockroom employees, providing guidance and training on tasks.
• Developed and implemented policies to ensure efficient use of storage space.
• Ensured compliance with safety regulations within the stockroom environment.
• Identified areas for improvement in order fulfillment processes and procedures.
• Provided feedback to management about ways to improve stockroom operations.
• Created schedules for restocking shelves as needed based on customer demand.
• Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
• Monitored workers and reviewed completed work for proper performance.

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• Developed and implemented strategies for optimizing product display, placement and availability in store.
• Created visual merchandising plans to maximize sales of products within designated areas of the store.
• Provided training and guidance on proper merchandising techniques to staff members on an ongoing basis.
• Organized special promotions such as discounts or buy-one-get-one free offers which helped increase sales volume significantly.
• Communicated and coordinated planogram execution with store management.
• Monitored stock to maintain sufficient quantity of featured product.
• Organized engaging front-facing displays to capture customer interest and drive revenue growth.
• Updated seasonal displays for windows and mannequins.
• Trained new employees on customer service and quality assurance standards.
• Arranged items in favorable positions and areas of store to attract customers and optimize sales.
• Printed labels and tags for for-sale merchandise.
• Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
• Assisted customers in locating desired items and provided advice on product features.
• Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
• Completed updates to signage, marketing materials and item price tags to reflect current promotions.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Conducted inventories on a regular basis to track stock levels.
• Handled customer complaints in a professional manner.
• Upsold additional items based on customer interests and needs.
• Helped customers find specific products, answered questions, and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Built and maintained relationships with peers and upper management to drive team success.
• Adhered to company initiatives and achieved established goals.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Used technology resources to assist customers in locating and selecting items.
• Cleaned shelves, counters and tables to maintain organized store.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Recommended, selected and located merchandise based on customer desires.
• Placed special orders or called other stores to find desired items.