Kimberly Morgan
Azle
Summary
Dynamic leader with a proven track record at RXO Logistics, excelling in strategic planning and relationship building. Spearheaded initiatives that optimized supply chain efficiency, achieving significant cost reductions. Expert in budget control and project management, fostering high-performing teams through mentorship and effective communication. Committed to enhancing operational performance and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Director of Billing and Settlements
RXO Logistics
10.2012 - 01.2025
- Directed strategic initiatives to optimize supply chain efficiency and reduce operational costs by evaluating freight pay "fall out" through exception management. Heavily influenced by merger and acquisition activities as XPO focused on expansion in the U.S.
- Led cross-functional teams to implement process improvements across logistics operations including claims management, rates implementation, auditing, and systems integration while working to consolidate teams across regional US operations.
- Developed and executed training programs to enhance employee performance and productivity.
- Managed resource allocation effectively, aligning workforce capabilities with operational demands. Heavily pressured by individual customer demands and expectations for their operational financial objectives.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations. Led employee recognition programs across global offices.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements. SOX compliance and evaluation testing and support weekly, monthly and annually.
Senior Manager of Customer Solutions
Reddaway Trucking
06.1997 - 10.2012
- Led operational strategy development to enhance service efficiency and customer satisfaction. Led a team of 25-35 customer service agents in a traditional call center environment.
- Developed training programs focused on enhancing employee skills and retention rates for multiple functions in revenue management; weights and research inspectors, call center service agents, A/R and A/P revenue management (corrections, implementation and collections teams).
- Mentored junior staff members for skill development and career progression within the organization.
Education
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ06-2008
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Project management
- Strategies and goals
- Organizational development
- Budget control
- Change management
- Issues resolution
- Contract and vendor management
- Hiring and retention
Timeline
Director of Billing and Settlements
RXO Logistics
10.2012 - 01.2025
Senior Manager of Customer Solutions
Reddaway Trucking
06.1997 - 10.2012
Bachelor of Arts - Business Management
University of Phoenix