Kimberly Morgan
Saint Louis,MO
Summary
Dynamic Fraud and Risk Specialist with extensive expertise in fraud detection, trend analysis, and regulatory compliance. Proven track record in conducting thorough investigations, analyzing transactional patterns, and identifying emerging fraud risks to effectively mitigate financial loss. Highly skilled in utilizing Salesforce and case management systems to document findings, escalate high-risk activities, and support data-driven decision-making. Recognized for enhancing detection workflows, fortifying internal controls, and delivering precise, timely resolutions in high-volume environments.
Overview
13
13
years of professional experience
Work History
Advanced Support Specialist (Risk Tier 2)
Block Inc
Saint Louis, MO
11.2021 - 02.2026
- Investigated chargebacks, account takeovers, and unusual payment patterns to mitigate risks.
- Monitored transactions for suspicious behavior, identifying potential fraud through data-driven tools.
- Reviewed seller accounts to prevent abuse and enforce policy compliance.
- Collaborated with engineering teams to improve fraud-detection algorithms.
Customer Success Representative (Risk Tier 1)
Block Inc
Saint Louis, MO
04.2019 - 11.2021
- Identified and secured 75-100 compromised accounts daily, maintaining platform integrity and safeguarding sensitive customer information.
- Analyzed seller activity patterns and transaction trends to proactively assess fraud risks, reducing potential financial exposure.
- Conducted comprehensive account investigations to evaluate risk levels, enabling management teams to make informed decisions.
- Communicated dispute resolution outcomes and processes clearly to sellers, fostering transparency and building customer trust.
General Support Customer Success
Block Inc
Saint Louis, MO
06.2017 - 04.2019
- Delivered end-to-end technical support for customer applications and hardware, resolving complex issues via phone and email to enhance user experiences.
- Guided users through setup and troubleshooting of Square tools, including Point of Sale systems and Square Dashboard, facilitating effective use of technology.
- Collaborated with engineering and product teams to translate customer feedback and troubleshooting data into actionable improvements, enhancing platform reliability and satisfaction.
- Maintained and updated internal knowledge bases and policy documentation, aligning with compliance standards and ensuring operational accuracy.
Provider Advocate
UnitedHealth Group
Saint Louis, MO
11.2016 - 05.2017
- Built and maintained relationships with physicians, hospitals, and other healthcare providers in the assigned region or network.
- Educated providers on United Health Group policies, procedures, tools, and online resources to streamline administrative workflows.
- Resolved provider issues related to claims, billing discrepancies, credentialing, and contract inquiries to enhance operational efficiency.
- Analyzed data and performance metrics to identify trends, implementing solutions that increased provider satisfaction and ensured compliance.
Loan Processor
Missouri Higher Education Loan Authority
06.2015 - 06.2016
- Processed and verified student loan applications to ensure compliance with federal and state lending regulations (Title IV, FERPA), facilitating smooth loan approvals.
- Reviewed income documentation, credit history, and repayment eligibility to confirm borrower qualification and loan accuracy.
- Communicated with borrowers, financial aid offices, and servicers to resolve discrepancies and clarify loan terms or repayment options.
- Maintained detailed records and data entry in loan servicing systems, ensuring accuracy and supporting timely processing of loan applications.
Certified Nurse's Assistant and Unit Secretary
Ranken Jordan Pediatric Bridge Hospital
06.2013 - 05.2015
- Assisted pediatric patients with activities of daily living (ADLs) such as bathing, dressing, and feeding, ensuring safety, comfort, and dignity to enhance patient well-being.
- Documented patient care activities and observations in electronic health records (EHR), ensuring accuracy and compliance with hospital standards to support quality care.
- Managed and organized patient charts and medical records, ensuring up-to-date documentation for clinical teams to facilitate effective patient care.
- Coordinated scheduling of procedures, diagnostic tests, and patient transportation, improving communication and workflow efficiency between departments.
Education
Information Technology Support -
Per Scholas
05-2023
Bachelors - Healthcare Administration With An Emphasis in Tech
Southern New Hampshire University
12-2020
Associates - Secondary Education
Forest Park Community College
12-2018
Skills
- Risk Trend Identification
- AML/KYC Compliance
- Payment Risk Operations
- Compliance Monitoring
- Policy Enforcement
- Case Management
- Salesforce/Jira
- Customer Relationship Management (CRM)
- Solution Recommendations
- Regulatory Compliance
- Dispute Resolution
- Workflow Improvement
- Technical troubleshooting
Accomplishments
Affiliations
Association of Certified Fraud Examiners
Timeline
Advanced Support Specialist (Risk Tier 2)
Block Inc
11.2021 - 02.2026
Customer Success Representative (Risk Tier 1)
Block Inc
04.2019 - 11.2021
General Support Customer Success
Block Inc
06.2017 - 04.2019
Provider Advocate
UnitedHealth Group
11.2016 - 05.2017
Loan Processor
Missouri Higher Education Loan Authority
06.2015 - 06.2016
Certified Nurse's Assistant and Unit Secretary
Ranken Jordan Pediatric Bridge Hospital
06.2013 - 05.2015
Bachelors - Healthcare Administration With An Emphasis in Tech
Southern New Hampshire University
Associates - Secondary Education
Forest Park Community College
Information Technology Support -
Per Scholas