Kimberly Morris
Rochester,New York
Summary
Forward-thinking professional bringing more than 18 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Practice Manager
Rochester Regional Medical Group
11.2021 - Current
- Manage daily operations and financial control of a 14,000-patient pediatric and developmental pediatrics practice, including demographic information, coding, charges, statistical information, and month-end data; prepare an annual budget and action plans, while monitoring monthly financial reports
- Works closely with the Lead Physician and other providers of the practice developing business strategies, formulating budgets, and overseeing daily operations
- Assist with recruitment, hiring, mentoring, and termination of non-physician staff
- Respond to patient feedback to improve service and processes that will enhance the patient experience
- Oversee and evaluate the performance of staff, as well as review and approve time sheets and other payroll materials
- Assist with putting competencies and policies in place
- Developed a new plan to increase the intake progress in the developmental and behavioral program
- Worked with the web developing team to keep up with changes within our practices
- Oversee meetings with multi executive levels including putting together power points, and working with Microsoft publisher, word, and excel.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Managed and Supervised team of 47 office personnel and clinical nurses and social workers.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
Practice Coordinator
Rochester Regional Medical Group
01.2018 - 11.2021
- Worked with RRH foundation to facilitate grant funding and implement projects to serve our refugee population.
- Develop nursing schedules to ensure appropriate nursing coverage
- Review Medical records and complete audits
- Assist with putting competencies and policies in place
- Assists in the hiring process for the practice
- Work with specialty offices within RRH to block their schedule or come on-site to help engage our patients in care outside of the PCP office
- Facilitate and process grant information to NYS for all new incoming refugees
- Work alongside Monroe County health department and Catholic family center to organize newly arriving refugees to be seen by MCHD
- Worked with volunteer department to onboard volunteers and come up with a system to help educate non-English speaking patients with no health literacy
- Worked alongside the practice manager to help oversee the office when she was not on site
- Implemented the mammogram bus to neighborhoods that our patients heavily populated
- Helped educate and oversee the front-end staff and keep them engaged with the referral process
- Worked with the patient navigators to develop skills within the office to meet patient needs.
LPN Senior
Rochester Regional Medical Group
07.2011 - 01.2018
- Conduct orientation for all new staff
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Develop nursing schedules to ensure appropriate nursing coverage
- Administer Medications to adults and children as well as assist with office procedures
- Conduct daily huddles
- Review Medical records and complete audits
- Assist with putting competencies and policies in place
- Assists in the hiring process for the practice
- Provides case management for patients
- Organizes and sets up meetings with various outside vendors as well as staff meetings
- Order and maintain all supplies in the office as well as medications
- Ensure that practice is running to government, state and company standards.
Weekend Nurse Supervisor
Unity Health Assisted Living
03.2013 - 09.2014
- Round on patients daily to ensure patient satisfaction and safety
- Round on staff on a regular basis to ensure staff satisfaction
- Assist with all interviews
- Assist with orientation schedule for all new employees
- Assume patient care assignments varying from 10-12 residents as needed based on staffing
- Care included daily assessments, medication administration, patient and family education
- Serve as a preceptor for staff
- Develop the nursing schedules for the unit
- Contact doctors on call for emergencies or provide information on residents’ changes in condition
- Assess emergency situations and implement the plan
- Conduct audits of the department of health standards.
- Reduced medication errors by conducting thorough staff training sessions and promoting open communication among team members.
Patient Care Technician
Rochester General Hospital
05.2005 - 07.2011
- Provide care for cardiothoracic patients after open heart surgery
- Obtain vital signs, EKGs, blood draws, and other various tasks assigned
- Orientate all new employees to positions as a patient care technician
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Assist in the schedule of employees for the unit
Intelligence specialist
USN Naval base
08.2000 - 09.2005
- Analyzing intelligence information
- Preparing and presenting briefing reports
- Preparing graphics and overlays
- Plotting imagery data using graphs and charts
- Planning photographic reconnaissance mission
- Providing input to and receiving data from computerized networks
- Utilizing intelligence databases, libraries and files.
- Enhanced intelligence analysis by incorporating advanced data-mining techniques and software tools.
- Improved the accuracy of intelligence assessments by cross-referencing multiple sources and databases.
Education
Associate of Science - Liberal Arts And General Studies
Monroe Community College
Rochester, NYLicensed Practical Nurse Certificate -
SUNY Rochester Educational Opportunity Center
Rochester, NY12.2011
Patient Care Technician/ Certified Nursing Assistant -
Concorde Career Institute
Jacksonville, FL12.2005
Skills
- Regulatory Compliance
- Financial Reporting Coordination
- Budget Planning
- Profit improvements
- Policy Implementation
- Strategic consulting
- Staff Development
- Problem-solving aptitude
Certification
- Licensed LPN - 14 years
- Leadership Capacity Training - 2023
Timeline
Practice Manager
Rochester Regional Medical Group
11.2021 - Current
Practice Coordinator
Rochester Regional Medical Group
01.2018 - 11.2021
Weekend Nurse Supervisor
Unity Health Assisted Living
03.2013 - 09.2014
LPN Senior
Rochester Regional Medical Group
07.2011 - 01.2018
Patient Care Technician
Rochester General Hospital
05.2005 - 07.2011
Intelligence specialist
USN Naval base
08.2000 - 09.2005
Associate of Science - Liberal Arts And General Studies
Monroe Community College
Licensed Practical Nurse Certificate -
SUNY Rochester Educational Opportunity Center
Patient Care Technician/ Certified Nursing Assistant -
Concorde Career Institute
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