Kimberly Morris
Saraland,AL
Summary
Proven hospitality expert of enhancing customer satisfaction through exceptional service and high-quality cocktail crafting. Leader of training new staff, showcasing strong leadership and clear communication skills. Demonstrated ability to increase sales and build loyal clientele, customer service expertise and suggestive selling prowess.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
Original Oyster House
08.2024 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Bartender
Tamera’s Downtown Fairhope
01.2023 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Sales Person
Mass Mutual Insurance
01.2012 - 01.2023
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Bartender
Hilton Properties
01.2014 - 04.2020
- Served high customer volumes during special events, nights, and weekends.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Business
Faulkner State
Baldwin County, Al Skills
- Team player attitude
- Clear and effective communication
- Outgoing Personality
- Customer service expertise
- Hospitality service expertise
- Suggestive Selling
- Marketing and sales experience
- Honest and Dependable
Certification
Tips Certificate
Food Handler Certification
Bartender License
Insurance License
Timeline
Bartender
Original Oyster House
08.2024 - Current
Bartender
Tamera’s Downtown Fairhope
01.2023 - 08.2024
Bartender
Hilton Properties
01.2014 - 04.2020
Sales Person
Mass Mutual Insurance
01.2012 - 01.2023
Business
Faulkner State
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