Summary
Skills
Work Availability
Quote
Work History
Education
Certification
Affiliations
Overview
Volunteer
Kimberly Reed

Kimberly Reed

IT Tech / Peer Recovery Support Specialist
Scott,AR

Summary

  • Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
  • Recovery support professional with strong background in helping individuals navigate their recovery journeys. Known for fostering positive and supportive environment while implementing effective recovery strategies. Highly reliable team player focused on collaboration and adapting to changing needs. Skilled in crisis intervention and motivational interviewing.

Skills

  • Ticketing system experience
  • Security protocols
  • Technical support
  • Access issue resolution
  • Data entry
  • Technical troubleshooting
  • Peer support ethics
  • Recovery guidance
  • Substance abuse awareness
  • Rapport building
  • Mental health advocacy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The problem is not to find the answer; it’s to face the answer.
Terence McKenna

Work History

IT Technical Support Specialist

New Answernet Inc
02.2025 - Current
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.

Peer Support Specialist Volunteer

Public Partnerships
10.2023 - Current
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.

Driller's Helper

Major Drilling
04.2024 - 01.2025
  • Adapted easily to changing demands of various projects, proving versatility as an essential team member.
  • Contributed to overall project success by continuously seeking opportunities for process improvement and implementing changes where necessary.
  • Promoted a positive working environment by demonstrating a strong work ethic and proactive approach to problemsolving.
  • Assisted in training new employees on company policies, procedures, and best practices related to Driller''s Helper duties.

Customer Service Representative

PFSweb
11.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Worked with Anastasia Beverly Hills during periods of call influx.

Education

Associate of Arts -

University of Arkansas Rich Mountain
Mena, AR

Peer Recovery Support Specialist - Addiction And Recovery

University of Arkansas Pulaski County
Pulaski County
02-2023

Domestic Violence Certificate -

Oklahoma
Idabel, OK
05-2014

DHS Transportation Training Certification - Occupational Safety

Arkansas
Mena, AR
05-2016

Parenting Classes - Family Health

Arkansas
Benton, AR
05-2013

Parenting Classes - Family Health

Arkansas
Mena, AR
05-2011

Certification

Many certifications from University of Arkansas~Pulaski County

Affiliations

  • Phi Theta Kappa

Overview

4
4
years of professional experience
1
1
Certificate

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Kimberly ReedIT Tech / Peer Recovery Support Specialist