Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kimberly Morrow

Huntington Beach,CA

Summary

Loyal, hard-working and caring individual with strong work ethic. Possess excellent customer service skills. Thorough, organized, quickly adaptable, and project driven.

Overview

14
14
years of professional experience

Work History

Call Center Representative

UnitedHealth/Optum
06.2018 - 11.2023
  • Answered all incoming calls in the Call Center department
  • Scheduled appointments for all Orange County and LA county Endocrinologist and PCP
  • Verified insurance for each patient.

Imaging Specialist

America Advisors Group
Orange, CA
02.2014 - 12.2018
  • Scanned and indexed all documents received
  • Received and indexed files from company software, responsible for communicating with brokers to process loans in a timely manner
  • Audit, scan and index closing documents and communicate with funders to retrieve missing documents needed to process the loans
  • Help with the file management process in order to ease the flow of incoming and outgoing files for the department
  • Overlook the Purge process of adverse loans to ensure original documents (such as death certs) are returned to the borrower.

Administrative Assistant-Contractor

Orange County Superior Court (Family Law Division)
Irvine, CA
02.2011 - 12.2014
  • Hired as part of a team that was responsible for organizing court files on a daily basis and preparing them for indexing and scanning into the Courthouse’s new computer system
  • This position required consistent attention to detail and the handling of very confidential information.

Receptionist

Comforce Staffing
Irvine, CA
07.2009 - 01.2011
  • Responsible for managing the receptionist area which included greeting visitors, answering and directing all incoming calls, maintaining database and file cabinets and open and distributing mail
  • Received and distributed faxes and mail in a timely manner
  • Received and scanned a high volume of internal and external communications, including email and mail
  • Managed daily office operations when manager was out and maintained maintenance of equipment as needed.

Education

Some College (No Degree) -

Fullerton College
Fullerton, CA

Skills

  • Teamwork
  • Detail Oriented
  • Critical Thinking
  • Customer Service
  • Strong Multi-tasking
  • Problem Solving
  • Alpha/Numeric Data Entry
  • Word/Excel/Outlook

References

References available upon request

Timeline

Call Center Representative

UnitedHealth/Optum
06.2018 - 11.2023

Imaging Specialist

America Advisors Group
02.2014 - 12.2018

Administrative Assistant-Contractor

Orange County Superior Court (Family Law Division)
02.2011 - 12.2014

Receptionist

Comforce Staffing
07.2009 - 01.2011

Some College (No Degree) -

Fullerton College

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Kimberly Morrow