Kimberly Mosco
Cleveland,MS
Summary
Results-driven professional with a strong background in client assessment and care plan development. Known for managing caseloads efficiently while prioritizing ethical practices and effective communication to meet diverse client needs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1997
1997
years of post-secondary education
Work History
Case Manager
Youngwilliams
Cleveland, Ms
10.2016 - Current
- Facilitated client intake processes and gathered comprehensive information for effective assessment.
- Developed individualized care plans addressing specific client needs and goals.
- Collaborated with interdisciplinary teams to ensure holistic support for clients.
- Maintained confidentiality and ethical standards in all client interactions.
- Evaluated service effectiveness through client feedback and outcome measures.
- Managed case load efficiently, ensuring timely follow-ups and interventions.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Coordinated with external agencies to facilitate comprehensive service delivery.
- Implemented effective documentation practices to maintain compliance with agency standards.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Compiled reports on cases and submitted them to supervisors as required.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Organized group activities to provide socialization opportunities for clients.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Developed and maintained relationships with community resources and service providers.
Administrative Clerk
MDHS child support
Cleveland, Ms
08.2015 - 10.2016
- Implemented a structured filing system to improve document retrieval efficiency.
- Provided customer service support by addressing client inquiries and concerns promptly.
- Maintained accurate records of appointments and meetings for efficient scheduling.
- Processed incoming and outgoing correspondence to ensure timely communication.
- Answered phone to take messages or redirect calls to colleagues.
- Provided administrative support to the executive team.
- Provided assistance to other departments when needed.
- Delivered exceptional customer service through direct communication with clients and team members.
- Greeted and signed in visitors to facilitate front office operations.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Ordered supplies and equipment as needed.
- Resolved customer complaints in a timely manner.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Organized and maintained filing systems, ensuring accuracy and confidentiality.
- Managed daily office operations and administrative support tasks efficiently.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Answered telephones, directed calls, and took messages.
- Delivered messages and ran errands.
Education
West High School
Waterloo, IaSkills
- Client assessment
- Care plan development
- Case documentation
- Interdisciplinary collaboration
Timeline
Case Manager
Youngwilliams
10.2016 - Current
Administrative Clerk
MDHS child support
08.2015 - 10.2016
West High School