Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kimberly Moseley

Bellflower,CA

Summary

Adept at fostering client independence and well-being, I leveraged my time management and empathy skills at CRS-IL to enhance client lives through tailored support plans, achieving a notable increase in client goal attainment. My proactive approach and dedication to continuous learning in disability support services have consistently resulted in positive client outcomes and community integration.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Direct Support Professional

CRS-IL
07.2022 - Current
  • Maintained confidentiality of sensitive information regarding the individuals being supported.
  • Promoted independence by teaching life skills such as cooking, budgeting, typing, and resume building
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Ensured the safety of individuals by implementing appropriate safety measures at all times
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Ensured compliance with all applicable regulations and policies related to disability sevices.
  • Assisted individuals in accessing community resources such as employment opportunities
  • Assessed clients needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Conducted daily documentation of clients progress and, maintaining accurate and up-to-date records.
  • Advocated for the rights of individuals with disabilities within the community
  • Participated in team meetings to discuss individual progress, challenges, or modifications needed.
  • Maintained a positive attitude and professional demeanor in high-stress situations.

Sales Assistant

Images Everywhere
09.2005 - Current
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient booth.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Developed loyal customer base by providing consistent, high-quality service.

Direct Care Worker

Gavin Small Family Home
11.2013 - 06.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to clients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted clients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing client safety while maintaining confidentiality according to HIPAA guidelines.
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with bathing, grooming, dressing, and oral hygiene care in private residences.
  • Scheduled daily and weekly care hours for client caseload.

Warehouse Assistant

Fashion Nova
02.2010 - 12.2019
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
  • Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
  • Collaborated with other departments to optimize warehouse operations and keep production high.
  • Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
  • Played pivotal role in meeting seasonal demand spikes, coordinating extra shifts and temporary staff hiring.

Education

High School Diploma -

Pomona High School
Pomona, CA
01-1986

Bachelor - Social Work

Tuskegee University
Tuskegee, AL
08-1985

Skills

  • Time management
  • Disability awareness
  • ADL support
  • Crisis management
  • Individualized support planning
  • Community integration
  • Self-advocacy training
  • Multitasking and organization
  • HIPAA compliance
  • Positive reinforcement
  • Client advocacy
  • Life skills training
  • De-escalation techniques
  • Community integration support
  • Case management experience
  • Charting and documentation
  • Certified in CPR/AED

Accomplishments

  • Achieved permanent job placement for clients by following up daily with hiring managers.
  • Supervised team of 13 staff members.
  • Documented and resolved transportation issues which led to client being able to utilize public transportation.

Certification

  • Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
  • Adult CPR/AED certification – American Red Cross.
  • Certified Autism Specialist (CAS) – International Board of Credentialing and Continuing Education Standards.
  • California Driver's License
  • ServSafe Food Handler's Certification

Languages

English
Full Professional

Timeline

Direct Support Professional

CRS-IL
07.2022 - Current

Direct Care Worker

Gavin Small Family Home
11.2013 - 06.2022

Warehouse Assistant

Fashion Nova
02.2010 - 12.2019

Sales Assistant

Images Everywhere
09.2005 - Current

High School Diploma -

Pomona High School

Bachelor - Social Work

Tuskegee University

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Kimberly Moseley