Kimberly Moses
Eagle Lake,TX
Overview
12
12
years of professional experience
1
1
Certification
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Work History
Certified Nursing Assistant/Transportation/Phlebotomy Tech
Arbor Hills Nursing Center
11.2019 - Current
- Worked in a nursing facility
- Assisted 64 elderly patients daily
- Provided patients/residents with care and companionship
- Checked vital signs
- Helped residents with activities of daily life (ADL): bathing, grooming, dressing, feeding, walking and exercising
- Aided in scheduling resident Appointments and taking them to and from their appointments.
- Do lab draws of the resident’s when needed
Tax Preparer/Customer Service (Remote)
Right Choice Tax Services
10.2019 - Current
- Prepares income tax return forms for individuals and small businesses: Reviews financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return. Provide excellent customer service to clients. Manage high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail. E.g. Managed approximately 30 incoming calls, emails and faxes per day from customers, greeting customers, operating office equipment, and multitasking.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
- Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.
Certified Nursing Assistant (CNA)
TRUCARE LIVING CENTERS
09.2017 - 08.2019
- Being a CNA includes wearing many hats. A certified nursing assistant's (CNA) main role is to provide basic care to patients, as well as assist them in daily activities they might have trouble with on their own, including bathing. It also requires some customer services skills.
Tax Preparer/Office Manger/Customer Service
Jackson Hewitt
12.2015 - 06.2019
- Prepares income tax return forms for individuals and small businesses: Manage the office while supervising other tax preparers. Reviews financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return. Provide excellent customer service to clients. Manage high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail. E.g. Managed approximately 30 incoming calls, emails and faxes per day from customers, answering phones, greeting customers, operating office equipment, and multitasking.
Vocation Habilitation Trainer
Texana Center
06.2016 - 08.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
- Boosted training session effectiveness with integration of multimedia tools.
Assistant Machine Operator
International Paper
09.2013 - 03.2016
- Accelerated production speeds while maintaining quality standards through careful monitoring of machine parameters and settings adjustments as needed.
- Increased production efficiency by maintaining and adjusting machine settings, ensuring optimal performance.
- Streamlined workflow processes by organizing workspace and tools for maximum efficiency during shift changes.
- Boosted teamwork among colleagues by actively assisting fellow operators when needed, fostering a collaborative environment focused on shared success.
- Aided supervisors in reducing waste materials by properly disposing of scrap material according to company guidelines.
- Assisted in maintaining equipment uptime by quickly troubleshooting minor issues, enabling machines to return to full operation with minimal impact on production goals.
Education
Diploma -
El Campo High School
Skills
- Administrative support role
- Microsoft office
- Efficient record management
- Team management
- Proficient in document scanning
- Collaborative team development
- Handling diverse communication channels
- Inventory
- Microsoft Office
- Quality control management
- High-volume photocopying
- Advanced Excel proficiency
- Communication Skills
- Adaptability & Problem Solving
Timeline
Certified Nursing Assistant/Transportation/Phlebotomy Tech
Arbor Hills Nursing Center
11.2019 - Current
Tax Preparer/Customer Service (Remote)
Right Choice Tax Services
10.2019 - Current
Certified Nursing Assistant (CNA)
TRUCARE LIVING CENTERS
09.2017 - 08.2019
Vocation Habilitation Trainer
Texana Center
06.2016 - 08.2018
Tax Preparer/Office Manger/Customer Service
Jackson Hewitt
12.2015 - 06.2019
Assistant Machine Operator
International Paper
09.2013 - 03.2016
Diploma -
El Campo High School
Certification
- Certified Phlebotomy Technician
- CNA
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