Kimberly Mosher
North Andover,MA
Summary
Proven leader in pediatric dentistry, leveraging expertise in patient management and clinical care. Experienced Dental Hygienist with years of expertise in all aspects of treatment. Excelled in delivering compassionate service and achieving significant patient retention. Skilled in both clinical and administrative roles, fostering team cohesion and driving operational efficiency. Experienced Dental Hygienist with years of expertise in all aspects of treatment, including dental prophylaxis, digital x-rays, and sealants. Passionate about providing compassionate care and building relationships with patients to facilitate trust. Active listener with commitment to developing rapport. Offering exceptional patient education skills to promote preventive care.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Registered Dental Hygienist/ Office Manager
Riverside Pediatric Dentistry
05.2022 - 09.2024
- Managed patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
- Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
- Utilized ultrasonic scaling devices to efficiently remove plaque and calculus buildup from teeth surfaces.
- Continuously updated professional knowledge through participation in continuing education courses, staying current with industry advancements.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
- Cared for patients with special needs by providing education related to specific procedures and communicating with caregivers.
- Served as leader of Dental Hygiene team by overseeing 5 staff providing quality care to patients within pediatric dentistry practice.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
- Administered topical anesthetics to patients' gums to prepare areas being worked on.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Controlled finances to lower costs and keep business operating within budget.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Certified Dental Assistant/Front Desk Receptionist
Andover Pediatric Dentistry
03.2011 - 08.2019
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared treatment rooms efficiently, adhering to strict sanitation guidelines to ensure patient safety.
- Managed patient emergencies calmly and efficiently, coordinating with dental team members to provide appropriate care.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Northern Essex Community College
Lawrence, MA 09.2001 - 05.2002
Associate of Science - Dental Hygiene
Middlesex Community College
Lowell, MA05.2022
Skills
Pediatric Dentistry
Patient Management
Special Needs Patients
Dentrix and Curve software proficiency
Sealant Application
Local anesthesia administration
Digital Radiographs
Ultrasonic Scaling
Oral Hygiene Instruction
Dental Prophylaxis
Dental charting
Fluoride Treatment
Instrument Sterilization
Timeline
Registered Dental Hygienist/ Office Manager
Riverside Pediatric Dentistry
05.2022 - 09.2024
Certified Dental Assistant/Front Desk Receptionist
Andover Pediatric Dentistry
03.2011 - 08.2019
Northern Essex Community College
09.2001 - 05.2002
Associate of Science - Dental Hygiene
Middlesex Community College
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