Kimberly Mroz
Des Plaines,United States
Summary
Dynamic Training Specialist with over 4 years of dedicated experience in facilitating both in-person and virtual training sessions. Proven success in developing comprehensive certification programs and training materials, enhancing employee performance and customer engagement. A track record of creating effective training resources for diverse organizations, including Simplify Healthcare and Superior Corporation. Ready to leverage expertise to drive impactful learning experiences that align with organizational goals.
Overview
11
11
years of professional experience
Work History
Concessions Worker
Village of Rosemont
Rosemont, United States
02.2025 - Current
- Cultivated a positive and professional environment through outstanding customer service interactions with guests, clients, colleagues, and visitors.
- Executed food safety and sanitation measures effectively, contributing to a consistently high level of customer service.
- Achieved seamless transaction processing through effective operation of point-of-sale systems. Delivered accurate financial reconciliation by balancing register tills at shift's end.
- Achieved optimal shelf organization through diligent monitoring of expiration dates. Proactively communicated low-supply items to management to facilitate timely restocking.
Concession Stand Lead
Aramark
Rosemont
05.2021 - Current
- Cultivated a welcoming environment through excellent customer service and a consistently professional attitude towards guests, clients, colleagues, and visitors.
- Executed food safety and sanitation measures effectively, contributing to a consistently high level of customer service.
- Achieved seamless payment processing by optimizing point-of-sale system operations. Maintained financial integrity through consistent balancing of register tills after shifts.
- Achieved optimal product availability through effective shelf replenishment strategies. Elevated product quality standards by proactively monitoring expiration dates and addressing potential issues with management. Maximized inventory efficiency by driving proactive communication on low-stock items.
Training Coordinator
Simplify Healthcare
Aurora, Illinois
01.2019 - 08.2023
- Facilitated in-person training sessions for clients across the United States.
- Conducted virtual training sessions for clients, enhancing learning engagement.
- Led both in-person and virtual onboarding processes for new employees.
- Partnered with the Business Analyst to craft learning materials for the Benefits1. Medicare program.
- Engineered online simulations utilizing Adobe Captivate to enhance user experience.
Regional Training Manager
Superior Corporation of Illinois
Elk Grove Village, Illinois
07.2017 - 12.2017
- Crafted instructional manuals to bolster the operational capabilities of call center representatives.
- Developed targeted training initiatives that promoted exceptional customer service and strengthened team capabilities.
- Delivered comprehensive training sessions for newly hired call center representatives, focusing on customer service excellence and product knowledge.
- Oversaw scheduling department operations, providing assistance and resolving issues as necessary.
Clerk
Des Plaines Public Works
Des Plaines, Illinois
06.2015 - 06.2017
- Resolved citizen complaints efficiently, contributing to improved community satisfaction. Facilitated seamless communication between citizens and departmental staff, enhancing service delivery. Streamlined inquiry routing processes, resulting in quicker response times from relevant departments.
- Executed tracking and logging of service requests for water, sewer, street, and sanitation divisions utilizing specialized municipal software.
Education
Master of Arts - Training and Development
Northeastern Illinois University
Chicago12-2016
Bachelor of Arts - Elementary Education
Northeastern Illinois University
Chicago12-2003
Skills
- Instructional Design
- Bloom’s Taxonomy
- Assessment Strategies for Adult Learners
- Mac/PC Microsoft Office
- Word Excel
- PowerPoint
- Adobe Captivate
- Learner and curriculum oriented
- Innovative and Creative
- Excellent Public Speaking Skills
- Highly Organized
- Logical Problem Solver
- Resourceful and Proactive
- Collaborative Team Player
- Passion for Learners
- Training Presentation
- Planning Coordination
- Reporting
- Onboarding New Hire Introduction
- Communication
- Time Management
- LMS Facilitation Learning & Development (L&D)
- Leadership Development
Timeline
Concessions Worker
Village of Rosemont
02.2025 - Current
Concession Stand Lead
Aramark
05.2021 - Current
Training Coordinator
Simplify Healthcare
01.2019 - 08.2023
Regional Training Manager
Superior Corporation of Illinois
07.2017 - 12.2017
Clerk
Des Plaines Public Works
06.2015 - 06.2017
Bachelor of Arts - Elementary Education
Northeastern Illinois University
Master of Arts - Training and Development
Northeastern Illinois University