Kimberly Mumford
Living Branches- Dock Woods
Pennsburg,PA
1
Certification
22
years of professional experience
Experienced 20+ year social services professional with strong commitment to fostering positive outcomes and enhancing community well-being. Adept at providing support, advocacy, and resources to diverse populations while maintaining high ethical standards. Demonstrates collaborative approach, adaptability to changing needs, and focus on delivering impactful results. Skilled in case management, crisis intervention, and effective communication. Long term care, HUD and CCRC experience. Management experience focusing on creating a positive working environment and productivity.
Work History
Residential Living Social Worker
3 Years 4 Months- Evaluated and responded to residents' social, emotional, psychological, and spiritual needs.
- Provides social work support, advocacy, education, and resources to both CCRC community residents and affordable senior housing (HUD) residents.
- Facilitated collaboration among residents, families, healthcare providers, and interdisciplinary team members to formulate comprehensive support plans.
- Collaborated with residents and families to navigate transitions across the continuum of care, enhancing overall experience and satisfaction.
- Maintain accurate documentation in accordance with regulatory requirements, organizational policies and HUD regulations.
- Support resident and families through the changes of health status, adjustment to residential living , transitioning to higher level of care and significant life changes.
- uphold and abide by HUD regulations, compliance and software programs.
- answer,respond, and activate emergency residential living response devices
- Implemented community outreach programs, increasing access to resources for underserved populations.
- Updated client documentation for accurate, compliant and current records.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- completed Living Branches supervisor training program
- Conducted settlements for independent living
- assisted in turnover inspections and well as HUD regulated inspections
- aided resident through the Living Branches benevolent fund
- assisted residential living director with director duties. operational independent living tasks and job shadowing
Social Service Director
15 Years 2 Months- Conducted comprehensive interviews and selection processes to secure exceptional talent for team development.
- Managed social work assistant team to enhance client support and program efficiency.
- Oversaw social service department operations, ensuring adherence to federal, state, and local regulations.
- Performed comprehensive psychosocial assessments and resident interviews to gather necessary documentation. Assisted in conducting admission assessments and resident interviews for accurate information collection. Supported the completion of required documentation through detailed resident interviews.
- Facilitated collaboration among nursing, physical therapy, occupational therapy, speech therapy, wound care, physicians, residents, and families.
- Ensured protection of resident rights through effective implementation of social service policies and procedures.
- assisted residents and families with healthcare decision making, advance directives, power of attorney, and guardianship
- coordinated discharge planning and referrals
- provided guidance regarding Medicare, medicaid, insurances and other healthcare benefits
- managed resident grievances and worked towards appropriate resolutions
- participated in multidisciplinary meeting to promote continuity of quality care
Assistant Residential Department Manager
3 Years 11 Months- Developed and implemented training programs to enhance staff performance and service delivery.
- Collaborated with cross-functional teams to improve client care strategies and operational efficiency.
- Analyzed program outcomes to identify areas for improvement and recommend strategic adjustments.
- Oversaw departmental operations, ensuring compliance with regulatory standards and organizational policies.
- Managed budget allocation, optimizing resource utilization to meet departmental goals effectively.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- supervised three 24hour group homes and three semi supervised apartments serving adults with serious and persistent mental illness
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- monitored department billing and budgeting
- conducted admissions, including screening, intake, financial information and charting
- Developed individual care plans and monitored resident progress
Education
Bachelor of Science - Social Work
High School Diploma
Skills
Compassionate
Case management
Client advocacy
Conflict resolution
Communication and organization
Housing regulation compliance
Crisis intervention
staff supervision
Multidisciplinary team collaboration
Client documentation
Referrals and networking
Geriatric support
Accomplishments
CESC
CFSC
Living Branches supervisor training
Certification
Living Branches supervisor Training -
Timeline
Residential Living Social Worker
Living Branches- Dock Woods
06.2023 - CurrentRead More
Social Service Director
Genesis Healthcare- Pennsburg Manor
04.2008 - 06.2023Read More
Assistant Residential Department Manager
Cape Counseling Services
05.2004 - 04.2008Read More
Stockton University
Bachelor of Science from Social Work
Read More
Lower Cape May Regional High School
High School Diploma
Read More