Kimberly Munro
Vero Beach,FL
Summary
Proven leader at Staples, Inc., with more than 28 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and positive store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
29
29
years of professional experience
Work History
Retail Assistant General Manager
Staples, Inc.
03.2023 - Current
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Increased store revenue by effectively implementing sales strategies and promotions.
- Reduced employee turnover by providing comprehensive training and fostering a positive work culture.
- Promoted an inclusive atmosphere within the store, addressing employee concerns promptly and fairly.
- Enhanced customer satisfaction through excellent service, maintaining a clean and organized store environment.
- Managed inventory levels efficiently, ensuring optimal stock availability for customers.
- Managed the top sales store in the region & top print sales store in the region
Retail Print Sales Manager
Staples, Inc
03.2006 - 03.2024
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Managed a team that was the third store in the company to hit a million dollars in 2014 & top sales store in the region
- Recognized by the RVP for accomplishments & one of few selected to be part of the 'Print Forward' program
Retail Sales Manager
Staples, Inc.
08.1999 - 03.2006
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Copy & Print Associate
Staples, Inc.
08.1995 - 04.1999
Education
No Degree - Elementary Education
Keene State College
Keene, NH06.1999
Skills
- Multitasking Competence
- Patience and Empathy
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Relationship Building with customers & associates
- Team Leadership
- Exceeding Customer Expectations
- Problem-solving abilities
Timeline
Retail Assistant General Manager
Staples, Inc.
03.2023 - Current
Retail Print Sales Manager
Staples, Inc
03.2006 - 03.2024
Retail Sales Manager
Staples, Inc.
08.1999 - 03.2006
Copy & Print Associate
Staples, Inc.
08.1995 - 04.1999
No Degree - Elementary Education
Keene State College
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