KIMBERLY MURILLO
Rosenberg,Texas
Summary
Experienced Mental Health professional with 8 years of Routine Case management experience, Clerical, Customer service and multiple assessment taking experience. Comfortable with working autonomously or in a team-based setting. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
29
29
years of professional experience
Work History
Care Coordinator
The Harris Center of Mental Health and IDD
02.2019 - Current
- Work with youth and families suffering from mental illness in a way that focuses on their needs and showcases their strengths
- Use several assessments
- Assisted in managing medication regimens for complex cases, reducing potential errors or adverse effects on patients'' health.
- CANs, Columbia etc every session or as needed to track 50 to 60 children and families on my case load to ensure their needs and wants are being met
- Complete routine case management assessments as needed such as going out into the community to locate food, clothing or housing for families
- Also, during MD appointments complete vitals and log the patients’ vitals in EPIC while assisting the nursing with medication refills or prior authorizations.
CNA
Home Health Aid
06.2016 - 07.2019
- Assist my client with activities of daily living such as bathing, dressing and feeding
- Run errands and assist with medications
- Light housekeeping and cooking.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Mental Health Case Manager
Pilsen Wellness Center
10.2015 - 06.2016
- Worked with individual adults that suffer from mental illness
- Completed assessments
- Assisted the consumers to their MD appointments, shopping, or any other appointment that they may have had
- Completed home inspections to ensure that their home was safe and suitable for them to live in
- Complete Routine case management assessments
- Ie, food, clothing, transportation and housing.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Technical Communications Operator
Metra Rail
03.2012 - 09.2015
- Technical Communications Specialist- Tracked trains on the LATA system ensuring that they were on time
- Notified upper management when the trains were delayed
- Posted alerts on social media and on Metra’s website notifying the public of delays
- Made announcements for delayed trains and for platform changes
- Monitored videos ensuring that customers are safe within Metra’s station
- Assisted customers with fare discrepancies and refunds.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Oversaw logistics and inventory management for storeroom.
Pharmacy Technician
Pharmore Drugs
01.2012 - 03.2012
- Pharmacy Technician-Filled prescriptions for patients residing in contracted nursing homes
- Worked closely with the Pharmacist to package and box C-boxes for the nursing homes
- Billed the insurance companies of the residents and prepared the prescriptions for delivery.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Entered and processed patients' prescriptions into internal system.
CNA
Heritage Nursing Home
06.2011 - 12.2011
- Certified Nursing Assistant-Assisted the residents with Activities of daily living
- Fed, bathed and groomed the residents.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Lincoln land Community College
09.2010 - 05.2011
- Clerical Assistant-Answered and screened calls for the Director
- Posted, Typed, filed notices for the Career Development department.
CNA
Alterna Care
07.2010 - 10.2010
- CNA/Home Health Aide–Assisted clients with Light house work, bathing and feeding.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Universal Rail Clerk
Chicago Transit Authority
06.1995 - 05.2007
- Universal Rail Clerk/Combined Rail Operator-Payroll, Schedule, and monitored 250 employees ensuring that they were fit for duty
- Answered and screened calls for transportation managers
- Issued assignments to extra board employees
- Operated an 8 car and troubleshot defective equipment as needed
- Used a 2 way radio, laid up and put out trains for service, while reading the switch points
- Flagged and ensured that track workers were safe.
- Assisted with onboarding of new employees.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.
Education
master’s degree in counseling -
Springfield College
05.2019
Bachelor’s of Arts degree in Psychology -
Chicago State University
05.2015
CNA certificate/License -
Lincoln Land Community College
05.2011
Skills
- Documentation
- Claims Processing
- Interdepartmental Functions Coordination
- Service Utilization Improvements
- Patient Advocacy
Affiliations
Courage Program, 08/2014, current, Assist single mothers by encouraging self-sufficiency.
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Care Coordinator
The Harris Center of Mental Health and IDD
02.2019 - Current
CNA
Home Health Aid
06.2016 - 07.2019
Mental Health Case Manager
Pilsen Wellness Center
10.2015 - 06.2016
Technical Communications Operator
Metra Rail
03.2012 - 09.2015
Pharmacy Technician
Pharmore Drugs
01.2012 - 03.2012
CNA
Heritage Nursing Home
06.2011 - 12.2011
Lincoln land Community College
09.2010 - 05.2011
CNA
Alterna Care
07.2010 - 10.2010
Universal Rail Clerk
Chicago Transit Authority
06.1995 - 05.2007
master’s degree in counseling -
Springfield College
Bachelor’s of Arts degree in Psychology -
Chicago State University
CNA certificate/License -
Lincoln Land Community College
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