Kimberly Murphy

As the Registration Team Leader I am responsible for a variety of activities related to oversight in registering, clerical support and assisting patient with their needs in the Diagnostic Imaging Department and Confidentiality is of the utmost importance at all times

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards as well as annual evaluations
• Supervised team members to confirm compliance with set procedures and quality requirements related to oversight in registering, clerical support, and assisting patients with their needs in the Diagnostic Imaging Department
• Built strong relationships with customers through positive attitude and attentive response.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Maintain schedules and Kronos time and attendance for employees, interview and train new employees
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Review/troubleshoot daily list of orders and assist in processing daily workflows and add-on patients and contact physician offices to get required information in order to assist the patient.
• Attend Team Leader meetings, communicate and support Clinic Managers/Coordinators/Physicians and patient. Assist the Director with special projects, gathering data, making copies, generating reports, packets, training materials, competencies
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Self directed learning and multi-tasking in a very busy environment, promoting a positive work environment by demonstrating teamwork and provide quality patient care by considering the age specific, development and cultural needs through competent clinical experience
• Utilizes, maintains and orders appropriate job-related supplies in a timely manner
• Scheduling Radiology studies, patient Epic Registration,

• Registration of Patients and Scheduling a variety appointment types, Obtain Insurance information, authorizations, re-certifications from insurance carriers and physicians
• Check patients in for a variety of appointments, reschedule appointments, collect co-pays and payments and post on accounts, balance daily transactions
• Triage patients to proper team, answer multi- line phone.
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Engaged with customers to build business relationships.

• Responsibilities included setting up Home Care Home Base Workflow and Processing
• Clinical input to process the RN, Physical Therapist, Occupational Therapist, Speech Therapist, MSW, Clinicians in home assessments against the Oasis Console 485 for Medicare/Medicaid billing to ensure no missing data from the Visit Note
• Checked to make sure VBP and 5 Star ratings were appropriately checked
• I processed Start of Care, Resumption of Care, Recertification, Discharges, In Home Deaths, Discharges of all Clinicians and made sure Visit note matched the 485 Oasis
• Based upon review, I would make changes, and/or recommendations for the Clinicians approval of these recommendations
• I attended bi-weekly online Conference Calls and I met Productivity Standards weekly.

• Staff Schedules for 40 employees every four weeks
• Scheduling the Nurses, Physical Therapists, Occupational Therapists, Speech Therapists, MSW, Home Health Aides, and Home Care daily visits
• Handled Time and Attendance records processed Payroll bi-weekly for all staff
• Processed charts for Audits and for Revenue
• Responsible for staff I-Phones, Pagers, the On-Call schedules
• Proficient in all Hospital Software and how it relates to the flow process and customer satisfaction
• Handled patient complaints as well as addressed immediate staff on resolution measures taken
• Entered Medical supplies for Home Care patients into the Computer system for billing purposes.

• PHS Health Systems block processing, Problem Investigation, Perform Quality Reviews on staff and educate
• Peer Interviews, assist staff with procedures and diagnosis, development of staff schedules, Time and Attendance records, ordering supplies, Safety Liaison, telephone and scheduling statistics, meeting minutes, assisted in creating educational modules along with problem solving and coaching
• Schedule procedures for all outpatients and inpatients involving different lines of service

• Transcription, Hospital Billing and Insurance follow up
• Interpret physician orders and determine correct procedure and diagnosis codes
• Computerized scheduling, billing and collection and coding
• Cash handling and deposits, Register and check patients into rooms
• Multi-Phone Lines, Filing.