Kimberly Murphy
Exeter,NH
Summary
Well-qualified Supervisor proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Logistics Supervisor
Harbor Freight Tools
12.2018 - 09.2023
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Reorganized sales floor to meet company demands
- Completed all daily tasks directed by supervisor
- Trained staff to deliver outstanding customer service
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Maintained daily record of all transactions
- Addressed and corrected sales staff communication issues in tactful and effective manner.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Assigned tasks to team members to complete within designated time frames.
- Monitored progress of tasks to provide feedback for improvement.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Monitored logistics performance and identified improvement opportunities.
Manager
S & D Eddy LLC
09.2017 - 11.2018
- Delivered excellent customer service by greeting and assisting each customer
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Addressed customer inquiries and resolved complaints
- Design and implemented customer satisfaction metrics
- Stocked and restocked inventory when shipments were received
- Reorganized sales floor to meet company demands
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Determined staff promotions and demotions, and terminated employees when necessary
- Completed series of training sessions to advance Store Management career
- Completed weekly schedules according to payroll policies
- Trained all new Assistant Store Operation Specialist and Crew Members on store procedures and policies
- Maintained daily record of all transactions
- Placed order supply requests to replenish merchandise
- Trained staff to deliver outstanding customer service
- Addressed and corrected sales staff communication issues in a tactful and effective manner
- Worked closely with district manager to formulate and build store brand
- Contributed to merchandising ideas at team sale meetings.
Manager
Donovan Services, Inc
12.2016 - 08.2017
- Delivered excellent customer service by greeting and assisting each customer
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Addressed customer inquiries and resolved complaints
- Design and implemented customer satisfaction metrics
- Stocked and restocked inventory when shipments were received
- Reorganized sales floor to meet company demands
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Determined staff promotions and demotions, and terminated employees when necessary
- Completed series of training sessions to advance Store Management career
- Completed weekly schedules according to payroll policies
- Trained all new Assistant Store Operation Specialist and Crew Members on store procedures and policies
- Maintained daily record of all transactions
- Placed order supply requests to replenish merchandise
- Trained staff to deliver outstanding customer service
- Addressed and corrected sales staff communication issues in tactful and effective manner
- Worked closely with district manager to formulate and build store brand
- Contributed to merchandising ideas at team sale meetings.
Supervisor
Whole Foods Market Group Inc
09.2016 - 12.2016
- Preform all duties and responsibilities of prepared foods team member and/or production team member
- Supervise and delegate tasks to prepared foods team members, production team members, cooks, and dishwashers
- Ensure team members maintain positive company image and continuously provide professional, courteous, friendly and efficient service to customers
- Address workplace issues and conflict that needs immediate attention and defer ongoing issues to department leadership or shifty
- Ensure team members stay on production schedule
- Ensure that catering orders are completed on time and to company specifications and standards
- Communicate any departmental concerns to team leader and/or associate team leader
- Support team leader and associate team leader in training new prepared foods team members
- Determine break schedule and ensure all necessary breaks are given
- Responsible for answering questions and solving problems in team leader and associate team leader's absence
- Monitor and maintain sanitation and cleaning checklists
- Maintain safe and sanitary department.
Assistant Manager
Wareham FG Inc, A Five Guys Burgers and Fries
04.2016 - 09.2016
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Served fresh, hot food with smile in timely manner
- Communicated clearly and positively with co-workers and management
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles
- Accurately measured ingredients required for specific food items
- Quickly and efficiently processed payments and made accurate change
- Carefully maintained sanitation, health and safety standards in all work areas
- Frequently washed and sanitized hands, food areas and food preparation tools
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps
- Took initiative to find extra tasks when scheduled duties were completed.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Store Operations Specialist (Store Manager)
Daly/Kenney Group, LLC
12.2005 - 03.2016
- Delivered excellent customer service by greeting and assisting each customer
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Addressed customer inquiries and resolved complaints
- Design and implemented customer satisfaction metrics
- Stocked and restocked inventory when shipments were received
- Reorganized sales floor to meet company demands
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Determined staff promotions and demotions, and terminated employees when necessary
- Completed series of training sessions to advance Store Management career
- Completed weekly schedules according to payroll policies
- Trained all new Assistant Store Operation Specialist and Crew Members on store procedures and policies
- Maintained daily record of all transactions
- Placed order supply requests to replenish merchandise
- Trained staff to deliver outstanding customer service
- Addressed and corrected sales staff communication issues in tactful and effective manner
- Worked closely with district manager to formulate and build store brand
- Contributed to merchandising ideas at team sale meetings.
Education
Some College (No Degree) - Criminal Justice
Fisher College
Boston, MAHigh School Diploma -
Wareham Senior High School
Wareham, MA06.2001
Skills
- Skills & Abilities
- Inventory management
- Accurate cash handling
- Store opening and closing procedures
- Store operations
- Outstanding communication skills
- Exceptional leader
- Conflict resolution skills
- Team-oriented
- Sales professional
- Recruiting and interviewing
- Reliable
- Flexible schedule
- Excellent communication skills
- Strong lead development skills
- Goal-oriented
- Sales expertise
- Documentation familiarity
- Verbal/written communication
- Team player mentality
- Outgoing personality
- Time management ability
- Enthusiasm
- Active listening
- Dedicated team player
- Staff Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Logistics Supervisor
Harbor Freight Tools
12.2018 - 09.2023
Manager
S & D Eddy LLC
09.2017 - 11.2018
Manager
Donovan Services, Inc
12.2016 - 08.2017
Supervisor
Whole Foods Market Group Inc
09.2016 - 12.2016
Assistant Manager
Wareham FG Inc, A Five Guys Burgers and Fries
04.2016 - 09.2016
Store Operations Specialist (Store Manager)
Daly/Kenney Group, LLC
12.2005 - 03.2016
Some College (No Degree) - Criminal Justice
Fisher College
High School Diploma -
Wareham Senior High School
References
Professional References
John Clark
774-540-5118
Store Manager of Harbor Freight Tools
Known for 5 years
Crystal Piccard
860-333-2528
Past Sales Manager at Harbor Freight Tools
Known for 5 years
Ben Malcolm
774-773-5328
Past Logistics Manager at Harbor Freight Tools
Known for 4 years
Nicole Hennessey
401-559-3582
Nursing Assistant
Past Supervisor at S & D Eddy LLC.
Known for 34 years
Anna Bicho-Almedia
508-404-7200
Area Manager Daly/Kenney Group LLC.
Known for 18 years
Missy Lavoie
508-404-7198
Area Manager Daly/Kenney Group LLC.
Known for 18 years
Amy Leandre
774-400-4228
United States Postal Carrier
Past Assistant for Daly/Kenney Group LLC.
Known for 15 years
Personal References
Marcy Baker
508-317-6173
Friend
Known for 28 years
Shawn Ayala
508-863-5910
Friend
Known for 20 years
Ralph Spinosa
508-317-7568
Friend
Known for 5 years
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