- Knitting and Crocheting
- I participate in a variety of outdoor recreational activities
- Reading
- I like working with my hands and fixing things
- Dancing
- Offering time and support to shelters for the homeless, women, and animals
- Community Cleanup
- Enjoy hobbies that combine physical activity with outdoor exploration
- Crafting and DIY Projects
- Historical Exploration
- Hiking
- Camping
- Participate in local theater productions, enhancing my public speaking and teamwork skills
Kimberly Murphy
Pleasanton ,CA
Summary
Results-driven operations professional with proven track record in optimizing business processes, enhancing productivity, and leading high-performing teams. Adept at strategic planning, resource management, and driving operational efficiency in dynamic environments. Strong focus on collaboration and adaptability, leveraging leadership skills to align teams with organizational goals and deliver tangible outcomes. Known for reliability, decisive problem-solving, and fostering culture of continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Chief Operations Officer
J.R. Financial & Insurance Services
08.2015 - 11.2024
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Maintaining and supervising of office computers, office furniture, plants, and basic office structure.
- Streamlined onboarding process for new employees, coordinating orientation sessions and compiling necessary documentation packages.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
Manager
Fairy Godmother Gown Rentals
10.2014 - 08.2015
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Ordering and maintaining all stock.
- Maintaining all client records.
- Full client services and alterations.
- Billing and payments.
Office Specialist
Pay Pros/Global Payments
03.2012 - 10.2014
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
- Enhanced office efficiency by streamlining filing systems and implementing digital document management techniques.
- Input data into spreadsheets and databases.
Education
Associate of Arts - Business
Heald Community College
Milpitas, CA07-2013
Excel ASL And Excel Spanish
Stanford Continuing Studies
Palo Alto, CA06-2005
American Sign Language
DeAnza Community College
06-2003
Skills
- Technology - Voip, Office at Hand, SalesForce, Office, Lorex, MAC and PC
- Multitasking Abilities
- Adaptability
- Cultural Awareness
- Improve policies
- Operations administration
- Approachable leader
- Planning and coordination
- Management
- General management and administration
- Marketing
- Planning and execution
- Problem-solving abilities
- Multitasking
- Reliability
Accomplishments
* Wrote and implemented comprehensive safety and company wide policies during the COVID lockdown. Doing so, made it possible for the company to continue to stay open while most companies had to shut down.
* Successfully moved the entire office with minimal help three different times. Once during the COVID lockdown.
* Wrote and implemented Fire, Earthquake, and Violence in the workplace policies to help with the safety of the office.
* Implemented new software to help with data entry.
Certification
- CPR/AED Certification
- CA Driver's License
- First Aid Certification
- OSHA Certified
- Notary
Interests
Timeline
Chief Operations Officer
J.R. Financial & Insurance Services
08.2015 - 11.2024
Manager
Fairy Godmother Gown Rentals
10.2014 - 08.2015
Office Specialist
Pay Pros/Global Payments
03.2012 - 10.2014
Associate of Arts - Business
Heald Community College
Excel ASL And Excel Spanish
Stanford Continuing Studies
American Sign Language
DeAnza Community College
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