KIMBERLY MUSGRAVE

• Create passive income
• Sell Amway products, and learn about creating a successful business
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Supported the owner with client management needs
• Ran personal errands on behalf of the owner; coffee runs, shopping on behalf of company gatherings
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered customer telephone calls promptly to avoid on-hold wait times
• Answered constant flow of customer calls with minimal wait times
• Offered advice and assistance to customers, paying attention to special needs or wants
• Responded to customer requests for products, services and company information
• Provided primary customer support to internal and external customers
• Recommended products to customers, thoroughly explaining details
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
• Collected customer feedback and made process changes to exceed customer satisfaction goals

• Displayed absolute discretion in handling confidential information
• Primarily ran errands, bill pay, grocery shopping, and other personal shopping needs
• Maintained appropriate filing of personal and professional documentation
• Provided multifaceted services by running errands, managing mail, scheduling appointments, and arranging transportation.

• As President of the Class of 2023, I led other officers through a series of annual initiatives, philanthropic and community-based
• I coordinated monthly meetings with class officers and collaborated with NCL's Board
• Class Representative, I was the point person for all events and community initiatives on behalf of the Class of 2023.

• High School, 2021, Fall 2021
• Member of Varsity Track and Cross Country team
• I served as Team Captain and ran the 5k, 800, and mile.

GPA: 4.2, Honors Student Extracurricular Activities: Varsity Track & Cross Country Team, Corona Del Sol High School Elected Captain of Varsity Cross Country and Track Team 2021-22 DECA Business Club, Corona, . - My team won the State Competition in February 2022. Participating in DECA's National Competition, April 2022.