Kimberly Music
Patient scheduler, phlebotomist
Mentor,OH
Summary
I'm a mother of 2 grown adults and a grandmother of 3. We raise 1 of our grandchildren and he is non-verbal autistic. He is 6. Love him so much. My husband plays music and sings so I go watch him play out a lot. By day his job is an engineer. I love to paint. Art is so relaxing to me. I left my job of x-ray technologist because I could no longer lift patients or push and pull them. It was physically affecting me. But things are much better now and I'm so ready to go back to work.
Overview
24
24
years of professional experience
Work History
X-ray Technologist Clinical Instructor
University Hospitals
9000 Mentor Ave. Mentor, OH. 44060
12.2002 - 07.2012
- Enhanced patient care by accurately positioning patients and adjusting equipment for optimal imaging results.
- Reduced radiation exposure risks by strictly adhering to safety protocols and guidelines during X-ray procedures.
- Increased diagnostic accuracy by collaborating with radiologists and other medical professionals in analyzing images.
- Streamlined workflow by efficiently managing patient scheduling, documentation, and case followups.
- Ensured high-quality images through regular maintenance and calibration of radiographic equipment.
- Contributed to a positive patient experience by providing clear instructions and addressing concerns before, during, and after procedures.
- Maintained up-to-date knowledge of industry advancements through continuous professional development activities.
- Improved department efficiency by training new hires on proper techniques, protocol adherence, and equipment usage.
- Assisted in the implementation of digital radiography systems, resulting in faster turnaround times for image processing and analysis.
- Exceeded compliance standards during inspections by following established guidelines for radiation safety, infection control, and waste disposal practices.
- Minimized retakes by carefully reviewing images for quality assurance purposes before submitting them to radiologists for interpretation.
- Promoted a team-centered environment through effective communication with colleagues regarding patient information and procedure coordination efforts.
- Implemented process improvements that streamlined pre-appointment preparation tasks such as verifying insurance coverage and obtaining medical history records from referring physicians'' offices when necessary.
- Utilized specialized software programs to manage image archiving systems effectively while ensuring HIPAA compliance.
- Enhanced departmental productivity levels by maintaining an organized work area conducive to efficient workflow management.
- Provided compassionate support to patients experiencing anxiety or discomfort during procedures.
- Tought students the correct protocol for patient care and x-ray techniques.
- Phlebotomy. Not certified but trained in a lab. Did my 200 blood draws then worked on my own. Did infants on up.
- Scheduled patients when needed.
- Called patients for appointments
Invoice Specialist
Lowe's Corporate Offices
North Wilkesboro, NC
06.1993 - 03.1994
- Reduced payment discrepancies through meticulous reconciliation of invoices with purchase orders and contracts.
- Ensured timely payments by monitoring accounts payable status and maintaining accurate records.
- Enhanced vendor relations by promptly addressing inquiries and resolving billing disputes.
- Conducted thorough invoice audits, identifying errors and rectifying discrepancies to maintain accurate financial records.
- Streamlined invoice approval process, reducing manual intervention and speeding up payment cycles.
- Maintained strict confidentiality when handling sensitive financial information, adhering to data protection regulations.
- Managed high volumes of invoices with exceptional attention to detail, minimizing errors and ensuring timely processing.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
- Conferred with clients to explore solutions to identified billing errors and enacted prompt resolutions.
- Processed and verified invoices to secure accuracy of billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
Assembly Line Worker
Vitalones
Mentor, OH
05.1991 - 06.1992
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
Assistant Manager
BP Gas Station Service
Willoughby, OH
10.1988 - 07.1990
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associates - Science Xray
Lakeland Community College
Willoughby, OH05.2002
Certificate - Radio And Television Broadcasting
Connecticut School of Broadcasting
Independence, OH08.1988
Skills
- Medical Records Management
- Case Management
- Equipment Maintenance
- Radiologic technology
- Image evaluation
- Patient confidentiality
- Records Management
- Patient Management
- Indirect Patient Care
- Diagnostic Imaging
- HIPAA Compliance
- Staff Education
- Patient shielding techniques
- Patient Care
- Patient Assessments
- Staff education and training
- Portable Radiography
- Bone Densitometry
- Healthcare software
- Radiographic positioning
- Patient Positioning
- Quality Control
- Staff Training
- Medical Terminology
- Attention to Detail
- File and Record Management
- Equipment Positioning
- Radiation Safety Protocols
- Procedure Support
- Team building
- Professionalism
- Documentation And Reporting
- Caring and Compassionate
- Problem-solving abilities
- Body positioning and placement
- Continuous Improvement
- Reliability
- Decision-Making
- Time management abilities
- Multitasking Abilities
- Organizational Skills
- Effective Communication
- Procedure Explanation
- Excellent Communication
- Self Motivation
Additional Information
I did run my own booth at a local shop. I sold odds and ins furniture. I did pretty good but decided I wanted to go back to work so I just closed up shop.
Timeline
X-ray Technologist Clinical Instructor
University Hospitals
12.2002 - 07.2012
Invoice Specialist
Lowe's Corporate Offices
06.1993 - 03.1994
Assembly Line Worker
Vitalones
05.1991 - 06.1992
Assistant Manager
BP Gas Station Service
10.1988 - 07.1990
Associates - Science Xray
Lakeland Community College
Certificate - Radio And Television Broadcasting
Connecticut School of Broadcasting