Kimberly Muska
Caro
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance efficiency. Doing this while maintaining high standards in job presentation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Emmaus House of Saginaw
733 S. 14th St. Saginaw, MI 48601
04.2021 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products.
Assistant Dietary Director
Wolverine Human Services
150 Enterprise Dr. Vassar, MI 48768
08.2015 - 09.2020
- Evaluated menu offerings regularly to incorporate seasonal ingredients and maintain variety in meal options for residents.
- Took part in professional development opportunities that enhanced knowledge of innovative techniques in dietary management.
- Instructed and guided cooks to ensure they remained knowledgeable about current dietary guidelines and practices.
- Enhanced efficiency in the kitchen by implementing streamlined processes for food preparation and storage.
- Increased employee retention rates by fostering a positive work culture within the dietary department.
- Collaborated with healthcare professionals to develop tailored nutrition programs for residents with specific medical conditions or religions; improving resident satisfaction.
- Led a team of cooks, providing guidance and support to achieve optimal performance levels.
- Improved patient satisfaction by crafting customized meal plans according to dietary needs and restrictions.
- Reduced food waste through accurate inventory management and timely procurement of required ingredients.
- Optimized budget allocation by effectively communicating with suppliers for cost-effective purchasing of high-quality ingredients.
Kitchen Manager
N.E.M.C.S.A.
1690 Mertz. Rd. Caro, MI 48723
08.2012 - 08.2014
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Education
Associates in Business Administration - Business Administration
South University
Atlanta, GA03-2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Team leadership
- Friendly and positive
- Outstanding communication skills
Certification
Certified Recovery Coach
Timeline
Store Manager
Emmaus House of Saginaw
04.2021 - 01.2023
Assistant Dietary Director
Wolverine Human Services
08.2015 - 09.2020
Kitchen Manager
N.E.M.C.S.A.
08.2012 - 08.2014
Associates in Business Administration - Business Administration
South University