Kimberly M. Yacovou
Niantic
Summary
Customer Service and Administrative professional with extensive experience in retail management, hospitality, education support, and office administration. Known for being friendly, outgoing, quick to learn, and highly dependable. Seeking a role that values strong communication, organization, and customer-focused service.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Various Restaurants
- Roles included customer service, order taking, POS operation, table management, food running, bar support, and maintaining dining area presentation.
- Filomena’s — Waterford
- The Recovery Room — New London
- Penny Lane Pub — Old Saybrook
General Manager
Main Brace Package Store
07.2019 - Current
- Oversee daily operations of a busy retail environment
- Lead and supervise staff, ensuring high levels of customer service
- Manage all product ordering, vendor coordination, and restocking
- Maintain accurate inventory counts and optimal stock levels
- Create and manage employee schedules; train and develop staff
- Ensure compliance with store policies, state regulations, and safety standards
- Develop merchandising strategies and maintain store presentation
- Build positive customer relationships and resolve issues promptly
Teacher’s Assistant
The Friendship School
01.2010 - 01.2012
- Assisted classroom teachers with instruction and student supervision
- Supported students with academic, developmental, and social activities
- Provided one-on-one and small-group support
- Helped maintain a safe, structured, and positive learning environment
Administrative Assistant
Devlin & Hale, Inc.
01.2000 - 01.2004
- Assisted in processing and managing pension and retirement plan documentation
- Prepared and organized client files, reports, and financial records
- Provided customer service to plan participants and employers
- Supported senior staff with data entry, plan calculations, and administrative tasks
- Handled phone communication, scheduling, and general office responsibilities
Education
Education & Psychology
Eastern Connecticut State University
01.2000
General Studies
Three Rivers Community College
01.1998
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East Lyme High School
01.1995
Skills
- Friendly, outgoing personality
- Quick learner with strong adaptability
- Hard-working, reliable, and self-motivated
- Customer Service & Hospitality
- Inventory Management
- Ordering & Vendor Relations
- Cash Handling & POS Systems
- Administrative Support & Data Entry
- Pension/Retirement Plan Documentation
- Staff Training & Leadership
- Scheduling
- Merchandising & Store Presentation
- Communication & Problem Solving
- Classroom Support & Child Supervision
Timeline
General Manager
Main Brace Package Store
07.2019 - Current
Teacher’s Assistant
The Friendship School
01.2010 - 01.2012
Administrative Assistant
Devlin & Hale, Inc.
01.2000 - 01.2004
Various Restaurants
General Studies
Three Rivers Community College
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East Lyme High School
Education & Psychology
Eastern Connecticut State University