Kimberly Nardi
FRISCO,Texas
Summary
Accomplished Customer Service Supervisor with a proven track record at Burlington, enhancing team performance and customer satisfaction through expert problem-solving and robust team leadership. Excelled in training initiatives and strategic planning, significantly contributing to sales growth and operational efficiency. Skilled in employee scheduling and fostering long-term customer loyalty.
Overview
21
21
years of professional experience
Work History
Customer Service Supervisor
Burlington
08.2023 - 10.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
Custom Home Sales Assistant
OCH
03.2022 - 05.2023
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Increased sales by building strong customer relationships and providing excellent service.
Store Manager
Blockbuster Video
08.2003 - 07.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted in recruiting, hiring and training of team members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
General Studies
University of Oklahoma
Norman, OKSkills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Training and mentoring
- Employee Scheduling
Timeline
Customer Service Supervisor
Burlington
08.2023 - 10.2024
Custom Home Sales Assistant
OCH
03.2022 - 05.2023
Store Manager
Blockbuster Video
08.2003 - 07.2009
General Studies
University of Oklahoma