Summary
Overview
Work History
Certification
Software
Skills
Education
Affiliations
Languages
Timeline
Hi, I’m

Kimberly N. Dao

Kansas City,MO

Summary

Strategic Permitting Manager skilled in optimizing workflows and ensuring regulatory adherence at Flock Safety with a proven track record in process optimization and cross-functional collaboration. Achieved a 25% increase in permit acceptance rates through effective communication and Salesforce proficiency. Skilled in strategic planning and conflict resolution, driving significant improvements in project timelines and compliance standards.

Overview

15
years of professional experience
1
Certification

Work History

Flock Safety

Permitting Manager
03.2024 - 04.2025

Job overview

  • Coordinated 200+ permitting deliverables annually, ensuring compliance with local jurisdictions and accelerating installation timelines by 20% for public safety infrastructure projects.
  • Led cross-functional collaboration with CAD, Deployment, PMO, and Product Operations teams, driving a 95% on-time submission rate and improving deployment timelines by 15% for large-scale public safety projects.
  • Utilized Salesforce and performance analytics to track permitting progress, identify bottlenecks, and implement data-driven improvements that resulted in a 15% reduction in approval cycle times.
  • Acted as the primary point of contact for municipal and utility permitting, resolving challenges and reducing resolution time by 30% through efficient communication and coordination.
  • Partnered with leadership to streamline workflows, resulting in a 20% reduction in approval times over six months by optimizing task tracking and collaboration using Salesforce integrations.
  • Increased permit acceptance rates by 25% through process optimization, aligning teams on jurisdiction-specific requirements, and leveraging Salesforce for real-time collaboration.
  • Led quarterly audits of permitting processes, ensuring documentation met evolving regulatory standards and improving compliance scores by 15% year-over-year.

Favorite Healthcare Staffing
Overland Park, KS

Lead Compliance Specialist
01.2020 - 02.2024

Job overview

  • Ensured organizational compliance with healthcare regulations, aligning internal policies with evolving local, state, and federal standards, reducing non-compliance incidents by 20%.
  • Led compliance audits and corrective actions, identifying and addressing risk areas that improved compliance by 30% across the organization.
  • Developed and updated compliance policies, ensuring scalability and adaptability, resulting in a 15% improvement in regulatory adherence across teams.
  • Collaborated with Legal, Finance, and Operations teams to integrate compliance efforts across departments, creating a unified approach that improved regulatory alignment by 25%.
  • Led training initiatives for 500+ employees, including system onboarding and legal documentation procedures, achieving a 95% compliance pass rate on training assessments.
  • Authored bi-annual executive reports on compliance status, providing leadership with actionable insights that improved decision-making and drove 25% faster implementation of compliance updates.
  • Created and maintained training manuals and documentation, increasing employee understanding of compliance requirements and boosting compliance audit scores by 10%.

Memorial Hermann
Houston, TX

Registered Nurse - Oncology
02.2015 - 01.2020

Job overview

  • Provided compassionate, high-quality care to a diverse patient population in a fast-paced oncology unit, managing up to 10 patients per shift and prioritizing critical care needs to ensure optimal patient outcomes.
  • Monitored and recorded vital signs, administered medications, and ensured the well-being of patients, contributing to a 98% patient satisfaction rate for care delivery.
  • Developed and implemented patient care plans, utilizing evidence-based practices to improve patient recovery times by 15% while enhancing overall care quality.
  • Maintained accurate and up-to-date patient records, ensuring compliance with healthcare regulations and facilitating seamless communication among the multidisciplinary care team.
  • Adhered to healthcare regulations and ethical standards, maintaining 100% compliance with safety and regulatory guidelines, improving operational efficiency and reducing risk.
  • Collaborated with physicians, healthcare providers, and family members to ensure comprehensive care and facilitated patient advocacy throughout the treatment process, improving patient support and outcomes.

Walgreens Pharmacy
Kansas City, KS

Senior Certified Pharmacy Technician
09.2010 - 02.2015

Job overview

  • Managed prescription workflows, ensured regulatory accuracy, and upheld HIPAA compliance.
  • Handled inventory, billing, and patient service operations in a high-volume retail environment.
  • Directed daily pharmacy operations to optimize efficiency, achieving a 20% increase in prescription processing speed over six months using automated systems as Operations Manager.
  • Spearheaded project management initiatives to enhance pharmacy inventory systems, reducing stock discrepancies by 15% over eight months using integrated software solutions.
  • Spearheaded program management for continuous pharmacy training, improving staff development and performance metrics by 25% over a year with targeted workshops and evaluation tools.

Certification

  • SheCodes - Front-End Developer Certificate [In Progress - Est. Completion Aug 2025]
  • Coursera - Google UX/UI Design [In Progress - Est. Completion Dec 2025]

Software

MS Office

Google Workspace / Google Drive

Salesforce

Adobe Photoshop

Adobe Illustrator

Adobe InDesign

Procreate

Canva

Figma

HTML

CSS

Javascript

Python

React

AutoCAD

Visual Studio Code

GitHub

UX/UI

Web Development

Adobe Acrobat Pro

Jira

Notion

SharePoint

DocuSign

Skills

  • Permit operations
  • Process optimization
  • Workflow automation
  • Cross-functional collaboration
  • Effective communication
  • Team training and development
  • Jurisdictional coordination
  • Salesforce proficiency
  • SharePoint expertise
  • AutoCAD skills
  • Compliance auditing
  • Regulatory research
  • UX/UI redesign
  • Project management
  • Problem solving
  • Time management
  • Conflict resolution
  • Strategic planning and decision-making
  • Documentation and reporting
  • Customer relationship management (CRM)
  • Goal setting and policy development

Education

University of Houston
Houston, TX

B.S. from Biology
01.2012

Affiliations

  • Kansas City - Women In Technology: Volunteer

Languages

Vietnamese
Native/ Bilingual

Timeline

Permitting Manager

Flock Safety
03.2024 - 04.2025

Lead Compliance Specialist

Favorite Healthcare Staffing
01.2020 - 02.2024

Registered Nurse - Oncology

Memorial Hermann
02.2015 - 01.2020

Senior Certified Pharmacy Technician

Walgreens Pharmacy
09.2010 - 02.2015

University of Houston

B.S. from Biology

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