Kimberly Neal
Atlanta,GA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Designer Shoe Warehouse
Atlanta, GA
06.2023 - Current
- Appropriately open and close the store to ensure effective sales and the safety of merchandise.
- Reduce shrinkage, and ensure the safety of merchandise throughout the day through constant and effective customer service.
- Develop and maintain accurate daily reports of store performance, sales, and customer service.
- Train, evaluate, and coach staff using updated policies and procedures to ensure store-specific and company goals are met each day.
- Act as a liaison between 20 associates and the management team to ensure effective communication, and maintain an amicable, efficient work environment.
- Provide customers with a custom shopping experience to boost sales, increase conversion, and transform customers into clientele.
- Manage customer inquiries, compliments, and complaints to guarantee customer and company satisfaction
Human Resource Expert
Target
Brentwood, MO
11.2022 - 05.2023
- Conduct initial screening of employee candidates, and collaborate with team leaders to submit final decisions about prospective employees.
- Manage the hiring and onboarding process of new employees, and ensure all team members have an adequate understanding of the company’s policies and procedures.
- Maintain accurate records of employee attendance and time-off requests to ensure a smooth and efficient payroll process.
- Managed the hiring and termination processes of team members.
- Facilitated seamless integration of new hires by delivering comprehensive training on operational procedures.
- Designed and updated training resources to support new employee integration.
- Develop presentations and information boards using Microsoft Suite to ensure important information regarding policy, procedure, and benefits is easily accessible to employees.
- Enhanced team dynamics through the resolution of interpersonal tensions within the store.
- Streamlined the exchange of critical information between leadership and team members.
- Engaged team members through activities, decorations, and information boards.
Sales Associate
Designer Shoe Warehouse
Brentwood, MO
08.2021 - 05.2023
- Provide customers with a personalized customer service experience that determines their needs, and ensure a sale.
- Organize merchandise, and maintain a clean space for the convenience of the customers.
- Collaborate with managers to solve customer concerns, so customers may have their needs attended to while abiding by company policies.
- Handled returns and exchanges according to company policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
Intern
California Department of Public Health
Sacramento, CA
06.2022 - 10.2022
- Compiled comprehensive inventory with 41 municipal climate action plans and 50 hazard mitigation plans.
- Reviewed state-level documentation for feedback before publication.
- Engineered methods for assessing project priorities.
- Attend and participate in weekly team meetings to determine new projects that need to be completed.
- Maintained positive working relationship with fellow staff and management.
Education
Master of Public Health - Urban Design
Washington University in St. Louis: Brown School
St Louis, MO01.2023
Bachelor's Degree - Anthropology, Dance
Washington University in St. Louis
St Louis, MO01.2021
High School Diploma - Journalism
Henry W. Grady High School
Atlanta, GA01.2017
Skills
- Data Visualization with ArcGIS
- Collaborative Leadership
- Recruitment Process Management
- Proficient in Microsoft Suite and Google Drive
- Effective Presentation Skills
- Laboratory Experience
- Proficient in Dispute Resolution
- Familiarity with SPSS and Stella
- Cross-Cultural Competence
- Analytical Problem Solving
- Detail-Oriented Data Entry
- Proficient in Dayforce, ADP, and Workday
Certification
- Certified in Public Health
Timeline
Supervisor
Designer Shoe Warehouse
06.2023 - Current
Human Resource Expert
Target
11.2022 - 05.2023
Intern
California Department of Public Health
06.2022 - 10.2022
Sales Associate
Designer Shoe Warehouse
08.2021 - 05.2023
Master of Public Health - Urban Design
Washington University in St. Louis: Brown School
Bachelor's Degree - Anthropology, Dance
Washington University in St. Louis
High School Diploma - Journalism
Henry W. Grady High School
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