KIMBERLY NEGRON
Bronx,NY
Summary
Dynamic Manager with a proven track record in building and motivating high-performing teams. Known for fostering an inclusive culture that encourages open dialogue, innovative ideas, and collaboration to drive company growth. Expertise in strategic planning, operational management, and talent development, consistently achieving and exceeding organizational goals in fast-paced environments. Committed to enhancing productivity through effective leadership and problem-solving skills while ensuring customer satisfaction.
Overview
15
15
years of professional experience
Work History
General Manager
Foot Locker
White Plains, NY
05.2024 - Current
- Guided management and supervisory staff to promote smooth operations.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Developed service and sales strategies to improve retention and revenue.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on duties, policies and procedures.
General Manager
Champs Sporting Goods
Yonkers, NY
03.2021 - 05.2024
- Guided management and supervisory staff to promote smooth operations.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Developed service and sales strategies to improve retention and revenue.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Co-Store Manager
Foot Locker
Yonkers, NY
07.2019 - 03.2021
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Assisted customers in selecting merchandise based on their individual needs or preferences.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and restocked shelves as needed.
- Updated and maintained store signage and displays.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
General Manager
Kidsfootlocker
Bronx, NY
06.2017 - 07.2019
- Guided management and supervisory staff to promote smooth operations.
- Developed service and sales strategies to improve retention and revenue.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager/ Store Manager
Foot Locker
Jamaica, NY
07.2015 - 06.2017
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines, including service levels, handle time, and productivity.
- Solved unresolved customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Strong leader of the customer support staff.
- Facilitated inter-departmental communication to effectively provide customer support.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Trained staff on operating procedures and company standards.
- Identified individual development needs with appropriate training.
- Updated customer orders from start to finish in an accurate, and timely manner.
- Maintained up-to-date knowledge of product and service changes
- Managed workflow to exceed quality service goals.
- Trained and developed new associates on POS system and key sales tactics
- Reported to the district manager regarding all store and staff issues
- Increased profits through effective sales training and troubleshooting profit loss areas
- Scheduled and led weekly store meetings for all employees
- Assigned employees to specific duties to best meet the needs of the store
- Managed a staff of 35 sales associates, 6 team leaders, and 4 assistant managers.
- Promoted Team Leaders to Assistant Managers within 6-8 months
- Interviewed job candidates and made staffing decisions
- Member of Executive Management Team/ Market Leader Team
Store Co-Manager
Kids Foot Locker FlagShip
New York, NY
10.2013 - 07.2015
- Interviewed job candidates and made staffing decisions
- Managed staff of 25 sales associates, 4 team leaders and 2 assistant managers
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Examined merchandise to verify that it was correctly priced and displayed
- Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding all store and staff issues
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
Store Co-Manager
House of Hoops
New York, NY
11.2012 - 10.2013
- Interviewed job candidates and made staffing decisions
- Managed staff of 20 sales associates, 4 team leaders and 2 assistant managers
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding all store and staff issues
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Contacted other store locations to determine merchandise availability
- Engaged with customers in a sincere and friendly manner
- Prioritized helping customers over completing other routine tasks in the store
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Store Manager
Foot Locker
Brooklyn, NY
03.2010 - 10.2012
- Interviewed job candidates and made staffing decisions
- Managed staff of 15 sales associates, 2 team leaders and 1 assistant manager
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and visual standards
- Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding all store and staff issues
- Trained and developed new associates on POS system and key sales tactics
- Implemented a new ordering process and identified poor work habits to improve process effectiveness
- Increased sales volume by $350,000 in less than 1 year
- Generated repeat business through exceptional customer service
- Conducted store inventories once per quarter
Education
High School Diploma - Architectural Pre-Engineering, Architectural Design and Space Planning, Electrical, Mechanical and Structural Engineering, 2D and 3D design
Alfred E Smith High School
NY01.2005
Skills
- Strategic objective execution
- Operations and finance expert
- Operations management
- Staff training and development
- Consistently meet goals
- Personnel management
- Customer retention
- Organizational development
- Staff training
- Succession planning
- Team building
- Sales
- Exceptional interpersonal communication
- Staff training/development
- Salary structure/compensation analysis
- Multi-unit operation management
Accomplishments
- Rookie Manager of The Year Award (1x)
- Sales Leadership Award (15x)
- Store Manager of The Year Award (5x)
- Regional Manager Of The Year Award (1x)
Timeline
General Manager
Foot Locker
05.2024 - Current
General Manager
Champs Sporting Goods
03.2021 - 05.2024
Co-Store Manager
Foot Locker
07.2019 - 03.2021
General Manager
Kidsfootlocker
06.2017 - 07.2019
General Manager/ Store Manager
Foot Locker
07.2015 - 06.2017
Store Co-Manager
Kids Foot Locker FlagShip
10.2013 - 07.2015
Store Co-Manager
House of Hoops
11.2012 - 10.2013
Store Manager
Foot Locker
03.2010 - 10.2012
High School Diploma - Architectural Pre-Engineering, Architectural Design and Space Planning, Electrical, Mechanical and Structural Engineering, 2D and 3D design
Alfred E Smith High School
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