Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Hi, I’m
Kimberly Nelson
Customer Service Professional
Columbia,SC
Summary
Overview
18
years of professional experience
Work History
Sykes Enterprises, Incorporated / Chase Bank / Bank of America, Sumter, SC
Customer Service Representative
2020.06 - 2022.11 (2 years & 5 months)
Job overview
- Exceptional Customer Service- Possessed great tone and delivery, actively listened
- Remained in top 10% for positive client feedback in surveys.
Sumter County Parks And Recreation, Sumter, SC
Teacher's Assistant
2019.06 - 2020.01 (7 months)
Job overview
- Supervised Recreational Activities- Managed and supervised recreational and educational activities for children, ensuring a safe and engaging after-school environment.
Willoglen Academy, Kingstree, SC
Frontline Residential Specialist
2016.10 - 2019.09 (2 years & 11 months)
Job overview
- Conflict Resolution and Mediation- Utilized strong communication and conflict resolution skills to de-escalate tense situations among residents, promoting a peaceful and cooperative atmosphere within the facility.
Chase Med Transport, Sumter, SC
Non-Emergency Medical Transport Driver
2016.06 - 2017.01 (7 months)
Job overview
- Patient-Focused Transport- Safely transported patients with care and professionalism, ensuring their comfort during medical transit.
Way To Go Merchandising LLC, Sumter, SC
Merchandising
2014.01 - 2015.02 (1 year & 1 month)
Job overview
- Visual Merchandising- Created eye-catching displays to boost sales and improve the shopping experience.
United States Army National Guard, Kingstree, SC
Armor Supply Personnel
2004.06 - 2012.05 (7 years & 11 months)
Job overview
- Ammunition Handling- Efficiently managed ammunition stock, safety check, and timely distribution.
Education
Morris College
Bachelor's degree from Hospitality Management
05.2012
University Overview
Morris College
Bachelor's degree from Criminal Justice
05.2012
University Overview
Hult International Business School
Bachelor's degree from International Business/Study Abroad
05.2011
University Overview
Skills
- Records Management
- Human Resources
- Communication skills
- Technical support
- Problem solving
- Paperwork Processing
- Information Security
- Consultative Sales
- Call Management
- Product Knowledge
- Creative problem solving
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Timeline
Customer Service Representative
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
2020.06 - 2022.11 (2 years & 5 months)
Teacher's Assistant
Sumter County Parks And Recreation
2019.06 - 2020.01 (7 months)
Frontline Residential Specialist
Willoglen Academy
2016.10 - 2019.09 (2 years & 11 months)
Non-Emergency Medical Transport Driver
Chase Med Transport
2016.06 - 2017.01 (7 months)
Merchandising
Way To Go Merchandising LLC
2014.01 - 2015.02 (1 year & 1 month)
Armor Supply Personnel
United States Army National Guard
2004.06 - 2012.05 (7 years & 11 months)
Morris College
Bachelor's degree from Hospitality Management
Morris College
Bachelor's degree from Criminal Justice
Hult International Business School
Bachelor's degree from International Business/Study Abroad
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