Kimberly Nelson

Pekin,IL

Summary

Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Skilled Housekeeper with 20 years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies. Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business. Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Motivated and efficient specializing in all cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking and reliable. Highly organized, proactive and punctual with team-oriented mentality. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

years of professional experience

Work History

Housekeeper

Self Employed Web

Pekin, IL

01.2024 - 01.2024

Checked inventory for required supplies and made lists for needed cleaning products.
Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Laundered sheets and removed stains to restore linens to pristine condition.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Sanitized all areas of the hotel lobby and public restrooms.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Monitored cleanliness of lobby, swimming pool and other common areas.
Observed proper use of chemicals when cleaning various surfaces.
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Cleaned building floors by sweeping, mopping and scrubbing.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Returned rooms to occupant-ready status to satisfy future guests.
Scrubbed kitchen appliances, countertops and fixtures.
Followed safety procedures when handling hazardous materials.
Communicated with maintenance team on damages to repair.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Changed bed linens and towels, tidied up rooms.
Interacted pleasantly with clients and guests when performing daily duties.
Swept and damp-mopped private stairways and hallways.
Disinfected telephones, light switches and other frequently touched objects.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Inspected guest rooms after cleaning to ensure they were presentable.
Maintained clean floors throughout property by sweeping, scrubbing and waxing.
Emptied trash receptacles throughout the property.
Requested maintenance orders to fix non-working equipment and address room damage.
Reported damage or theft of hotel property to management.
Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
Reported any maintenance issues or damage to supervisors immediately.
Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Waxed and polished wood furnishings to restore faded appearance.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Used cleaning chemicals following proper guidelines.
Adhered to daily cleaning schedules and updated as needed based on demand.
Communicated with customers about requests for additional supplies or cleaning services.
Provided information about hotel services upon request from guests.
Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Responded to requests from guests regarding housekeeping needs.
Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
Ensured that all health standards were met during cleaning operations.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Maintained and organized cleaning supplies stock.
Maintained a clean linen closet by folding sheets neatly on shelves.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Delivered products to customer locations on time.
Answered 10 calls per shift to assist with customer questions and concerns.
Identified needs of customers promptly and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Collaborated with others to discuss new opportunities.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Planned and completed group projects, working smoothly with others.
Worked with cross-functional teams to achieve goals.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Understood and followed oral and written directions.
Assisted with customer requests and answered questions to improve satisfaction.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained updated knowledge through continuing education and advanced training.
Exceeded customer satisfaction by finding creative solutions to problems.

Bartender Shift Manager

Rhythm And Brews

Pekin, IL

06.2010 - 12.2011

Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Enforced health codes and safety regulations in compliance with state laws.
Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
Resolved problems or concerns to satisfaction of involved parties.
Provided exceptional customer service by addressing customer complaints promptly and efficiently.
Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Planned and coordinated special events to boost customer numbers and profits.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Displayed and retained extensive knowledge of liquors, wines and entrees.
Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
Monitored daily checklists and side worksheets to keep other bar staff members on task.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Worked in close collaboration with team members to ensure customers received high-quality service.
Promoted safe working conditions by monitoring safety procedures and equipment.
Inspected dining and serving areas for cleanliness and proper setup.
Oversaw food preparation, production and presentation according to quality standards.
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Balanced daily registers and generated sales reports for management.
Explained goals and expectations required of trainees.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Coached staff on strategies to enhance performance and improve customer relations.
Assisted staff by serving food and beverages or bussing tables.
Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
Collected and organized daily till totals and tips.
Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Distributed food to service staff for prompt delivery to customers.
Upsold customers from shelf to premium brands to help boost sales.
Encouraged team collaboration among staff members to maximize efficiency during peak periods.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Assessed employee performance regularly through observation and feedback sessions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Poured wine, beer and cocktails for patrons.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Executed bar program to implement new menu rollouts, bolstering revenue.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Implemented new policies and procedures related to customer service and operational processes.
Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Trained new bartenders on drink preparation and upselling techniques.
Checked identification of guests to verify age requirements for alcohol purchase.
Delegated work to staff, setting priorities and goals.
Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
Completed regular bar inventories and daily requisition sheets.
Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Supervised cleanliness of guest service areas before, during and after service.
Trained new employees to perform duties.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Understood and followed oral and written directions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Exceeded customer satisfaction by finding creative solutions to problems.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Delivered products to customer locations on time.
Maintained updated knowledge through continuing education and advanced training.
Completed day-to-day duties accurately and efficiently.

Education

Nursing Assistance

Heritage Manor

Bloomington, IL

09-1999

Skills

Supply Inventory Management

Affiliations

I can do anything from housekeeping to gardening, and I kinda have many traits. I catch on fast and love to take something broken and make it new again. I take pride in what ever job I do.

References

References available upon request.

Timeline