Summary
Overview
Work History
Education
Skills
Timeline
Generic

Todd Bryan

Proctorville,OH

Summary

Organized, hard working individual with 6 years of inventory management and facility maintenance experience and more than 10 years in sales/account management. Versed in purchasing, vendor relationship management, and shipping documentation.

Overview

22
22
years of professional experience

Work History

Claims Specialist

State Farm
01.2024 - Current
  • Enhancing customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Settling complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

Asset Repair Coordinator (TMMWV)

OTP Industrial Solutions
07.2018 - 09.2023
  • Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues effectively as they arose within the repair process cycle.
  • Enhanced customer satisfaction by efficiently managing repair requests and coordinating with technicians.
  • Collaborated with team members to identify areas of improvement in the repair process, leading to increased efficiency.
  • Encouraged strong vendor relationships to ensure better results in repairs, replacements, and turnaround
  • Carefully prepared outbound packages by filling out necessary paperwork, carefully packaging to protect contents, and recording shipping data (weight, bills of lading, charges, orders, etc.)
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.

Inside Sales

OTP Industrial Solutions
06.2014 - 07.2018
  • Responsible for processing quotes and orders, taking incoming calls, providing customer solutions
  • Demonstrated flexibility and adaptability by successfully managing accounts across various industries, showcasing versatility as an Inside Sales Account Manager.
  • Boosted sales performance by implementing effective inside sales strategies and techniques.
  • Participated in ongoing professional training programs to further hone selling skills and stay current with best practices in inside sales techniques.
  • Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.

On Site Services Consultant

Grainger
10.2008 - 06.2014
  • Provided inventory control for 18 companies across a variety of industries.
  • Provided exceptional service to clients resulting in exponential sales growth overall (produced $1.5 million in 2013) and doubling number of accounts in less than a year.
  • Implemented new streamlining process that reduced costs
  • Provided on-hand inventory for facility maintenance.
  • Helped clients reduce costs and generated revenue through careful listening and facilitation of needs.
  • Forged strong relationships with account managers, branch managers, and vendors to better service clients.
  • Supported warehouse management in implementing lean initiatives, focusing on process improvements and waste reduction strategies.
  • Logistically improved process for order replenishment.
  • Analyzed needs of client to determine required stock levels.

Phone Agent (Inside Customer Service)

Grainger
09.2002 - 10.2008
  • Assisted with counter sales, cycle count, inventory
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Provided quotes, processed orders, and provided technical assistance as needed.
  • Supported colleagues during high call volume periods, demonstrating strong teamwork skills, and contributing to a positive working environment.
  • Utilized Kaizen software for inventory management
  • Streamlined order processing time by accurately utilizing warehouse management software to update inventory records.

Education

Studied Political Science (1990-1992)

Marshall University
Huntington, WV

Skills

  • SAP
  • CRM
  • Inventory/Asset Management
  • Facilities Maintenance
  • Supply Chain
  • Quality Assurance
  • 5 S/Kaizen
  • Shipping and receiving
  • Inventory and Stocking
  • Order Fulfillment
  • Billing and Invoicing
  • Warehouse Organization
  • Fork lift operation
  • Vendor relationships

Timeline

Claims Specialist

State Farm
01.2024 - Current

Asset Repair Coordinator (TMMWV)

OTP Industrial Solutions
07.2018 - 09.2023

Inside Sales

OTP Industrial Solutions
06.2014 - 07.2018

On Site Services Consultant

Grainger
10.2008 - 06.2014

Phone Agent (Inside Customer Service)

Grainger
09.2002 - 10.2008

Studied Political Science (1990-1992)

Marshall University

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Todd Bryan