Kimberly Nelson

• Implemented strategic initiatives to improve patient care quality across multiple facilities.
• Evaluated program effectiveness through data analysis, driving continuous improvement efforts within the region.
• Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
• Monitored staff performance by actively engaging in and observing day-to-day activities.

• Responsible for planning, organizing, and directing the overall operations of Clinical Services for 9 SNF/LTC facilities.
• Ensures compliance with resident care quality standards, company policy and procedure, and all state, federal and local regulations.
• Maintains performance improvement activities within clinical services and organizes/directs all CQI activities.
• 4/2023 was promoted to Chief Nursing Officer responsible for clinical product of entire EHG portfolio (18 SNF/LTC centers) with direct supervision of 4 regional nurses and 1 mock survey coordinator.

• Responsible for coordinating quality clinical care and services for an assisted living and memory care community.
• The position requires both clinical and management skills. Demonstrates leadership values and possess ability to build trusting relationships with all members from all facility departments.
• Responsible for hiring and staffing process as well as building caring and effective teams. Demonstrates personal accountability of resources and directs performance improvement development and implementation.
• Positive customer service, safety and quality efforts are a top priority.

• Responsible for coordinating quality clinical care and services and the administration of the nursing department for a 209 bed SNF/LTC center.
• Directs performance improvement development and implementation.
• Leads follow up and resolution of all resident complaints/sentinel events as well as all investigations. Charge for determining need to report to state and other official agencies, creation and completion of all facility reportable incident reports.
• End of life specialist for facility.

• Responsible for implementing and evaluating evidence-based policies and procedures for resident care areas within the Lifelong Health Division.
• Provides training and education mock and survey support quality monitoring investigative and technical support for assigned facilities.
• Assists nursing leadership with plan of corrections and action plans as needed to ensure compliance with all state federal and regulatory requirements.
• Develops training for nursing leadership to support nursing leadership onboarding.
• Reviewed all resident complaints/sentinel events submitted by facilities for completion and resolution.
• Regional nurse responsible for 6 SNF/LTC centers within Riverside portfolio.

• The concentration required for this role is for a nurse led, strategic Quality Improvement and Quality Assurance capability, forward focused and aimed at prevention and risk reduction.
• Provided the analysis, and documentation to support informed updates to policy guidance and direction to the enterprise through vehicles such as technical directives and Standard Operating Procedures.
• Maintained the enterprise in the prevention rather than reaction mode and fosters the commitment to be a self-learning and self-correcting organization.

• Application of nursing knowledge, training, and clinical experience in medico-legal cases. This discipline encompasses evaluating standards of care, causation, damages, and other medically related issues through the examination of healthcare records, medical literature, legal documents, and other pertinent information.
• Develop case-specific work products and opinions, which are then used by legal professionals handling medico-legal cases or claims.
• Serve as analyst, collaborator, expert witness, strategist, researcher and educator.
• Subject matter expert practice field: Long term care.

• Working under the Office of Licensure and Certification (OLC) independently conducts inspections and complaint investigations of health care facilities for compliance with the commitments and conditions of the cooperative agreement.
• Required to exercise a high level of professional judgment and discretion in interviewing facility staff and individual patients/residents, examines medical records, and assesses individual patients/residents' medical care plans and outcomes.
• Observes and systematically evaluates the overall quality of facility services.
• Makes determinations and recommendations concerning facility and health system compliance with commitments and conditions of the cooperative agreement.

• Responsible and accountable for the daily operation of grant funded Nurse-Family Partnership program for entire Western Tidewater Health District.
• Serve as role model for customer service, clinical excellence, operational efficiency and effectiveness and compliance with organizational policies, regulations, and standards of care.
• Provides efficient services as evidence by budgetary adherence.
• Knowledge, skills, and abilities related to operational and system management, HR management, finance and marketing, as well as budgeting of federal monies and private funding. Selection and retention of high-performance team members.

Med-surg unit RN x3 years

Hospice RN x2 years

Home Health & Hospice Case Manager x3 years

Home Health Team Lead x6 years