Kimberly Nelson
Grayson,GA
Summary
Results-driven administrative professional with over three years of experience in high-volume business operations, claims processing, and regulatory compliance. Expertise in maintaining records, resolving discrepancies, and processing documentation while collaborating with cross-functional teams. Strong analytical skills and attention to detail enable effective management of multiple priorities with accuracy.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Young Life Leader
Gwinnett County Public Schools Foundation
Grayson, Georgia
01.2025 - Current
- Organized and led weekly group meetings for youth engagement.
- Developed and implemented fun activities to foster community relationships.
- Collaborated with school staff to identify student needs and interests.
- Provided mentorship support to students during events and gatherings.
- Communicated effectively with parents about program updates and opportunities.
- Built strong connections with local organizations to enhance resources available to students.
- Employed a calm and positive demeanor while engaging with youth during activities.
- Fostered relationships with students, and provided counseling on personal and spiritual issues.
- Initiated discussions around sensitive topics such as mental health awareness or substance abuse prevention.
Administrative Assistant
McMichael, Taylor, Gray Law Firm
Peachtree Corners, Georgia
09.2024 - 02.2025
- Managed daily office operations and maintained organized filing systems.
- Assisted attorneys with document preparation and case management tasks.
- Coordinated scheduling for client meetings and internal appointments.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Total Loss Claims Associate
State Farm
Dunwoody, Georgia
11.2023 - 08.2024
- Determined liability, compensability, and benefits due on each claim.
- Assessed documentation to determine eligibility for claim approval or denial.
- Reviewed insurance claims for accuracy and compliance with company policies.
- Communicated with clients to gather necessary information for claim processing.
- Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
- Provided support in managing claims inquiries through phone and email communication.
- Maintained accurate records of all claim processing activities in accordance with company policies and procedures.
- Maintained organized records of all processed claims and client interactions.
Medical Support Assistant
Veterans Health Administration VHA
Honolulu, Hawaii
01.2022 - 01.2024
- Managed scheduling for patient appointments and follow-up visits.
- Provided patient-centered assistance in a busy healthcare environment.
- Coordinated communication between patients and healthcare providers.
- Maintained accurate patient records using electronic health systems.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
- Responded promptly to inquiries from patients or other healthcare providers regarding services offered at the facility.
- Handled incoming calls, addressing inquiries and directing as necessary.
- Assisted with administrative tasks to support clinical staff operations.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Communicated pertinent information and potential problems to physicians and nurses.
Education
Associate of Arts - Liberal Arts
East Georgia State College
Statesboro, GA 08.2014 - 05.2018
Skills
- Youth program planning
- Volunteer coordination
- Fundraising strategies
- Case management
- Youth engagement tracking
- Client communication
- Written communication
- Team collaboration
- Time management
- Problem solving
- Problem resolution
- Group facilitation
- Active listening
- Creativity and innovation
- Record keeping
Timeline
Young Life Leader
Gwinnett County Public Schools Foundation
01.2025 - Current
Administrative Assistant
McMichael, Taylor, Gray Law Firm
09.2024 - 02.2025
Total Loss Claims Associate
State Farm
11.2023 - 08.2024
Medical Support Assistant
Veterans Health Administration VHA
01.2022 - 01.2024
Associate of Arts - Liberal Arts
East Georgia State College
08.2014 - 05.2018