Kimberly Nemchick
Shasta Lake,CA
Summary
With a proven track record in enhancing operational workflows and driving customer satisfaction, my experience at Shasta Community Health Center, First Class Shuttle, and Enterprise Rent-a-Car highlights expertise in office management and complex problem-solving. Through streamlining processes and fostering team collaboration, consistently improving efficiency and service quality, embodying innovation and leadership in every project undertaken.
Overview
24
24
years of professional experience
Work History
Executive Administrative Assistant
Shasta Community Health Center
08.2021 - Current
- Developed and streamlined administrative processes, enhancing organizational workflows and ensuring seamless operations across the executive team.
- Effectively managed complex calendars, scheduling appointments and coordinating travel arrangements to maximize executive productivity.
- Assisted in planning and executing key projects, tracking progress, and ensuring timely completion of deliverables while optimizing resource allocation.
- Conducted in-depth research to support strategic decision-making, preparing reports for executive review.
- Served as a primary point of contact for internal and external stakeholders, prioritizing communications and facilitating strong relationships.
- Identified areas for improvement in existing administrative practices, implementing solutions that increased efficiency and reduced turnaround time.
- Assisted with development of a new Medical Staff Office, including drafting workflows, managing on-boarding and training of new staff, recruitment, developed on-boarding resources and streamlined processes and communication
Dental Insurance Coordinator
Dr. Dinius, DDS
08.2018 - 08.2021
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Conducted regular reviews of billed services against actual treatment rendered to ensure accuracy in coding practices leading to optimal reimbursement rates from insurers.
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
- HIPAA Program Development: Conducted comprehensive research on HIPAA requirements and successfully implemented a tailored HIPAA compliance program for the office.
Office Manager
First Class Shuttle, Inc.
08.2009 - 11.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Responsible for hiring, training and termination of staff.
- Responsible for reviewing and approving timecards, running payroll and issuing paychecks.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Developed a marketing program and utilized social media to promote the company and services provided to the community.
- Developed innovative programs to increase community exposure, increase sales and ensure high utilization of the company fleet.
- Drafted, submitted and was awarded a 100k State and Federal grant for a new shuttle bus.
- Partnered with local businesses to offer collaborative services for the community.
- Drafted and managed shuttle schedules to match airline arrival and departure times.
- Managed the account receivables and account payables.
- Ensured that drivers were appropriately licensed and managed periodic drug testing results.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw fleet management, ensuring that monthly maintenance and twice daily safety checks were performed and documented.
Assistant Branch Manager
Enterprise Rental Car
10.2000 - 07.2002
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Implemented process improvements to increase productivity.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Responsible for assessing and implementing building and fleet maintenance and keeping records, permits and licenses current.
- Responsible for providing positive and constructive feedback to staff and initiating termination protocols when necessary.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established a marketing program for the branch and collaborated with area business to attract more clients.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Travel Agent Certification - World Travel
San Francisco School of Travel
San FranciscoSkills
- Expense Reporting
- Customer Service
- Office Management
- Information confidentiality
- Team Leadership
- Complex Problem-Solving
- Staff Management
- Operations Management
- Business Administration
- Marketing
- Innovation management
- Teamwork and Collaboration
Timeline
Executive Administrative Assistant
Shasta Community Health Center
08.2021 - Current
Dental Insurance Coordinator
Dr. Dinius, DDS
08.2018 - 08.2021
Office Manager
First Class Shuttle, Inc.
08.2009 - 11.2016
Assistant Branch Manager
Enterprise Rental Car
10.2000 - 07.2002
Travel Agent Certification - World Travel
San Francisco School of Travel
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