Kimberly Nesbit
Verbena,Alabama
Summary
Dynamic healthcare professional with extensive experience at WellStar Health System, excelling in patient care coordination and crisis intervention. Proven ability to assess urgency and educate patients, enhancing their understanding of treatment options. Strong interpersonal skills and technical proficiency in online charting ensure effective communication and support for diverse populations.
Overview
24
24
years of professional experience
Work History
Phone Triage Nurse
Carenet Healthcare System
San Antonio, Texas
09.2021 - 07.2025
- Conducted telehealth triage assessments for diverse patient populations and health plan members.
- Educated patients on treatment options and care processes to enhance understanding.
- Guided patients through phone, video, and chat to deliver quality, cost-effective care.
- Assessed urgency of patient conditions to determine appropriate care levels.
- Managed high-volume inquiries with professionalism and compassion.
- Coached individuals towards improved wellness and informed them about healthcare resources.
- Delivered health education services to promote awareness and engagement in care.
Case Manager
WellStar Health System
Marietta, Georgia
12.2019 - 07.2021
- Assessed patient needs, developing personalized care strategies for diverse populations.
- Completed home healthcare nursing responsibilities while monitoring patient progress.
- Maintained clear patient records to ensure accurate documentation of care activities.
- Educated patients and families on available resources and support services.
- Provided case management services, including intake, assessment, and crisis intervention.
- Connected with families and referred them to community resources for additional support.
- Communicated effectively with doctors and care team members to coordinate patient care.
- Monitored family situations, advocating for necessary resources and interventions.
Case Manager at Discharge Call Center
WellStar Health System
Austell, Georgia
07.2016 - 12.2019
- Established connections with discharged patients and family members to provide support.
Referred patients to community resources for additional assistance.
Tracked patient progress to identify areas needing attention.
Ensured maintenance of clear patient records for efficient communication.
Collaborated with doctors to discuss treatment strategies and updates.
Pediatric Phone Triage Nurse
Children’s Healthcare of Atlanta
Atlanta, Georgia
01.2015 - 07.2016
- Assisted patients and families in determining appropriate care options via phone consultations.
- Conducted initial patient assessments to identify needs for emergency treatment, doctor appointments, or home care.
- Guided patients in making informed decisions regarding their healthcare priorities.
Pediatric Phone Triage Nurse
WellStar Health System
Marietta, Georgia
10.2003 - 07.2016
- Assisted patients and families in determining appropriate care options via phone consultations.
- Conducted preliminary assessments to evaluate needs for emergency treatment or further appointments.
- Guided patients on self-treatment strategies when applicable to alleviate health concerns.
School Nurse
Cobb County School System
Marietta, Georgia
08.2001 - 06.2002
- Facilitated student success by delivering health care through assessments, interventions, and follow-ups.
- Addressed physical, mental, emotional, and social health needs to enhance learning outcomes.
- Provided comprehensive health care services for all children in school setting.
- Collaborated with educators to integrate health support into academic achievement strategies.
Education
Registered Nurse - Nursing
Georgia Baptist Hospital School of Nursing
Atlanta, GA06.1986
College Core Classes -
Mercer University
Macon, Georgia06.1983
Skills
- Interpersonal skills
- Team collaboration
- Effective communication
- Phone proficiency
- Patient care dedication
- Leadership and organization
- Online charting expertise
- Time management
- Stress management
- Duty organization
- Triage capabilities
- Technical proficiency
- Microsoft Office suite
- Computer literacy
- Patient education
- Care coordination
- Urgency assessment
- Community resource referral
- Crisis intervention
- Health needs assessment
References
- Debby, Foster, Case Manager, 404-386-4761, Aetna
- Rhema, Roberts, Case Manager, 404-944-8146, WellStar Health System
- Morgan, Trocchio, Case Manager, 404-735-9650, WellStar Health System
References
References available upon request.
Timeline
Phone Triage Nurse
Carenet Healthcare System
09.2021 - 07.2025
Case Manager
WellStar Health System
12.2019 - 07.2021
Case Manager at Discharge Call Center
WellStar Health System
07.2016 - 12.2019
Pediatric Phone Triage Nurse
Children’s Healthcare of Atlanta
01.2015 - 07.2016
Pediatric Phone Triage Nurse
WellStar Health System
10.2003 - 07.2016
School Nurse
Cobb County School System
08.2001 - 06.2002
Registered Nurse - Nursing
Georgia Baptist Hospital School of Nursing
College Core Classes -
Mercer University
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