Kimberly Niemi
Tillamook,Oregon
Summary
Dynamic advocate with a proven track record at Tides of Change, excelling in client representation and crisis support. Skilled in analytical reasoning and document preparation, I foster trusting relationships through effective communication. My ability to manage complex caseloads with attention to detail ensures timely resolutions and enhances client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advocate
Tides of Change
11.2024 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Exhibited strong patience while delivering trauma-informed care.
- Streamlined processes for managing personal caseloads.
Front Desk Manager
Fusion Lodging
03.2022 - 11.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Sociology And Anthropology
Tillamook Bay Community College
TillamookSkills
- Document filing
- Document review
- Analytical reasoning
- Client representation
- Mediation
- Crisis support
- Attention to detail
- Document preparation
Certification
AWBW Facilitator
ASSIST Certified
Advocacy Training
Timeline
Advocate
Tides of Change
11.2024 - Current
Front Desk Manager
Fusion Lodging
03.2022 - 11.2025
Sociology And Anthropology
Tillamook Bay Community College
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