Kimberly Nieve
Pittsburg,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Student Admin
Los Medanos Community College
01.2020 - 03.2020
- Scanned Documents
- Input/edit student information for FASFA
- Answered phone calls
- Redirected phone calls/took messages
- Cleaned up around the office
- Run errands for staff
- Collect mail
Customer Service Representative
Select Staffing/ affordable storage
04.2019 - 06.2019
- Assisted customers with a warm and professional attitude
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Performed data entry for customer information and storage units and prices
- Operated the cash drawer
- Processed customer transactions and refunds
- Assisted customers with questions
Administrative Medical Assistant
Pain Medicine Consultants
11.2017 - 08.2018
- Manage and triages multi-line phone calls regarding patient care
- Schedules appointments, perform clinical tasks, and completes appropriate forms as required by department
- Create and maintain googledocs and excel spreadsheets
- Instructed patients on pre-op and post-op care
- Train and mentor new employees, students, and other team members
Admin Medical Assistant (Externship)
Pain Medicine Consultants
10.2017 - 11.2017
- Assisted provider with care of patient
- Answered phone calls; scheduled appointments
- Performed administrative duties (copies, faxing, filing)
- Manage and triages multi-line phone calls regarding patient care
- Schedules appointments, perform clinical tasks, and completes appropriate forms as required by department
- Create and maintain google docs and excel spreadsheets
- Instructed patients on pre-op and post-op care
- Train and mentor new employees, students, and other team members
Cashier and Rental Agent
Toyota of Walnut Creek
04.2017 - 02.2018
- Provided excellent customer service to customers
- Worked diligently and efficiently to ensure customer understood the service that was done to their car
- Managed billing, received payments and distributed refunds
- Provided support to technicians in the field to resolve customers' problems
- Utilized multi-line phone systems
- Proficient in data entry; faxing; filing; strong organizational skills; able to multitask and prioritize well
- Explained Rental agreements
- Scheduled future rental appointments
- Provided courtesy rentals for upset customers
Disclosure Specialist
The Money Source
09.2016 - 03.2017
- Prepared loan estimate with new loan application and sent initial disclosures.
- Enhanced compliance by diligently reviewing and verifying disclosure documents for accuracy.
- Reduced errors in disclosure documentation through meticulous attention to detail and thorough proofreading.
- Maintained strict confidentiality while handling sensitive information, ensuring data privacy and security.
Customer Service Cashier
Safeway
07.2015 - 09.2016
- Cross trained in different department to fill in stores needs which included working in the Bakery, Customer service desk, Floral Department, Tag Department, General Merchandising and Liquor Department,
- Worked in the Bakery packaging Items
- Restocked Liquor Department
- Helped in Floral Department with arrangements
- Opened the stores cash registers
- Handled customers complaints, request, returns
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Associate of Arts - Psychology
Los Medanos College
Pittsburg, CA06.2025
Certification of Administrative Medical Assistant -
Contra Costa Medical Career College, Inc.
Antioch, CA11.2017
High School Diploma -
Pittsburg Senior High School
Pittsburg, CA06.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking
- Excellent Communication
- Computer Skills
- Organizational Skills
- Active Listening
- Verbal Communication
Affiliations
- Policy Council Member for Head Start
Timeline
Student Admin
Los Medanos Community College
01.2020 - 03.2020
Customer Service Representative
Select Staffing/ affordable storage
04.2019 - 06.2019
Administrative Medical Assistant
Pain Medicine Consultants
11.2017 - 08.2018
Admin Medical Assistant (Externship)
Pain Medicine Consultants
10.2017 - 11.2017
Cashier and Rental Agent
Toyota of Walnut Creek
04.2017 - 02.2018
Disclosure Specialist
The Money Source
09.2016 - 03.2017
Customer Service Cashier
Safeway
07.2015 - 09.2016
Associate of Arts - Psychology
Los Medanos College
Certification of Administrative Medical Assistant -
Contra Costa Medical Career College, Inc.
High School Diploma -
Pittsburg Senior High School
Similar Profiles
Paige BellPaige Bell
English-100 Tutor at Los Medanos Community CollegeEnglish-100 Tutor at Los Medanos Community College
Paige BellPaige Bell
English-100 Tutor at Los Medanos Community CollegeEnglish-100 Tutor at Los Medanos Community College
Valerie BobetskyValerie Bobetsky
Nursing Professor and Simulation Lab Coordinator at Los Medanos CollegeNursing Professor and Simulation Lab Coordinator at Los Medanos College