Kimberly Nixon
Woodstown,NJ
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager
Center for Family Guidance
2019.08 - Current
- Efficiently organized and maintained patient records in both paper and electronic formats
- Developed effective systems for creating and managing financial excel sheets and reports
- Deliver exceptional customer service by promptly and courteously responding to incoming phone calls
- Played a key role in supporting the work of behavioral health therapists and counselors
- Ensured prompt availability of essential office materials
- Streamlined office processes for increased efficiency
- Coordinated and executed successful staff events and functions.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supervised staff members, organized schedules and delegated tasks.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Provided training to new hires on office policies and procedures.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Organized company events including holiday parties, team building activities .
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Events Manager
Auburn Road Vineyard and Winery - NJ
2009.01 - 2020.12
- Performed bookkeeper responsibilities such as overseeing accounts payable and handling accounts receivable
- Managed daily banking activities, including handling employee payroll and balancing bank accounts using QuickBooks.
- Managed and operated tasting room while overseeing staff
- Events manager/coordinator: schedule and organize all private events.
- Sourced venues that met the needs of individual events while staying within budget constraints.
- Provided leadership in managing multiple projects simultaneously under tight deadlines.
- Managed event staff onsite during each event to ensure smooth operations.
- Maintained accurate records of all suppliers used for events.
- Negotiated contracts with vendors to secure best pricing and services.
- Worked closely with caterers, florists, musicians, and lighting technicians, ensuring their services were delivered on time according to specifications.
- Established protocols for responding quickly and efficiently to customer inquiries or complaints before, during, and after an event.
- Ensured compliance with safety regulations at all times during events.
- Coordinated with marketing team for promotional materials for each event.
- Created post-event reports summarizing key metrics such as attendance numbers and ROI.
- Oversaw setup, breakdown, and storage of all equipment used for events.
- Attended and participated in industry events.
- Organized venues, budgets, guest lists, catering and event timelines.
- Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
- Designed contracts, collected fees, and booked venues for events.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
- Ensured compliance with health, safety, and legal regulations, minimizing risk and liability for all events.
- Led volunteer teams, providing direction and support to ensure efficient task execution and team morale.
- Spearheaded planning, organization, and execution of corporate events, ensuring seamless operations from start to finish.
Insurance Specialist
Dominion Fertility - Washington, DC
2010.01 - 2014.01
- Ensured accurate and efficient processing of insurance and patient payments into the billing system while working remotely.
- Maintained accurate records of all transactions related to insurance policies.
- Resolved routine and complex issues by performing detailed research.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
Sr. Customer Service Representative
Christiana Care Associates
1999.01 - 2014.01
- Provided patient support by addressing inquiries, aiding with insurance information and processing payments for various insurance providers
- Enhanced patient comprehension of insurance coverage complexities
- Maintained records of past due accounts while ensuring compliance with coding standards
- Took on supervisory role as needed
- Managed data input by efficiently utilizing Microsoft Excel and working with multiple computer billing platforms.
- Processed daily banking deposits
- Implemented efficient staffing schedule and payroll system
- Scheduled and managed patient appointments while maintaining accurate and up-to-date Doctors' schedules
- Consistently delivered exceptional performance to meet the needs of Physicians and Patients
- Implementing new computer systems and training staff.
- Ensured compliance with applicable laws and regulations related to customer service.
- Responded promptly to inquiries from customers about services.
- Assisted in developing strategies to improve the overall customer experience.
- Managed incoming calls from customers while providing exceptional service.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
Education
Bachelors of Science in Business Management -
Kean University
2024-05
Skills
- Problem Solver/Detail oriented
- Insurance billing and verification
- Independent Worker
- Collections
- EMR
- Managing staff and office
- Confidentially
- Medical Billing CPT/ICD
- Accounts payable and receivable
- Excel spreadsheets
- Staff Training
- Organizational skills
- Banking/Bookkeeping
- Administrative Support
- Customer Service
- Billing
- Assisting patients
- Billing system
- Payroll
- Lead staff on new computer programs
- QuickBooks
- Plan and execute corporate events
- Staffing Supervisor
- Human Recourses
- Multiline Telephone
- Data Entry
- Meeting planning
- Workflow Planning
- Office Administration
- Employee Training
- Payroll Processing
- Credit and collections
- Organizational Skills
- Training and coaching
- Event Coordination
- Customer Relations
Certification
- Medical Billing Certification
- Medical Coding Certification
- Licensed Massage Therapist
- Certified Yoga Therapist and Instructor
References
References available upon request.
Timeline
Office Manager
Center for Family Guidance
2019.08 - Current
Insurance Specialist
Dominion Fertility - Washington, DC
2010.01 - 2014.01
Events Manager
Auburn Road Vineyard and Winery - NJ
2009.01 - 2020.12
Sr. Customer Service Representative
Christiana Care Associates
1999.01 - 2014.01
Bachelors of Science in Business Management -
Kean University
- Medical Billing Certification
- Medical Coding Certification
- Licensed Massage Therapist
- Certified Yoga Therapist and Instructor
Similar Profiles
Terron WilliamsTerron Williams
Clinician at Center For Family GuidanceClinician at Center For Family Guidance
Amanda JaconskiAmanda Jaconski
Billing Specialist at Center For Family GuidanceBilling Specialist at Center For Family Guidance
Judy O Connor-BeckerJudy O Connor-Becker
Advance Practice Nurse at Center For Family GuidanceAdvance Practice Nurse at Center For Family Guidance