Kimberly N. McCallister
SPRING LAKE,North Carolina
Summary
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
21
21
years of professional experience
Work History
Program Specialist
U.S. Department of Veterans Affairs
Fort Liberty, North Carolina
06.2023 - 04.2025
- Communicated program benefits and services to veteran participants via phone, in-person, and email.
- Organized and maintained daily work to ensure accuracy in electronic record-keeping.
- Met deadlines and adhered to internal controls for timely service delivery.
- Distributed received mail efficiently through electronic mail systems.
- Scheduled counseling appointments to facilitate administrative case management for disabled veterans.
- Researched and developed responses to inquiries from automated VA systems.
- Authorized fiscal requests for subsistence allowances, travel, and contract administration.
- Performed clerical tasks including data entry, file maintenance, and office supply management.
- Coordinated scheduling and logistics for events annually, ensuring seamless execution.
- Reviewed applications and documentation to make decisions pertaining to programs.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Utilized social media and digital tools to promote programs and engage with the community.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Uses interpersonal skills to work in a collaborative and tactful manner with social service professionals and customer service delivery.
Human Resources Assistant
Military Personnel Division
Fort Liberty, North Carolina
05.2019 - 06.2023
- Updated and maintained personnel records for accuracy, completeness, and timeliness per policy guidelines.
- Reviewed and updated training records, awards, promotions, and benefits via DoD HRIS systems including e-MILPO and I-PERMS.
- Initiated and maintained service records for personnel actions related to casualty, retirement, and separation services.
- Processed military personnel records during transitions with adherence to regulations and procedures.
- Counseled military personnel on transition milestones to facilitate civilian sector integration.
- Assisted and validated pre-retirement services, including entitlements and Survivor Benefit Plan processing.
- Managed orders for transitioning personnel using automated systems to ensure timely release from active duty.
- Maintained desk copies, uploaded, and scanned personnel records for promotion boards and annual reviews.
- Conducted new hire orientations and onboarding processes for incoming employees.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Provided administrative support for HR projects and initiatives.
- Managed confidential employee information with discretion and integrity.
- Maintained employee records in compliance with state and federal regulations.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Coordinated training schedules and filed crucial administrative paperwork.
- Answered questions regarding salaries, benefits and other pertinent information.
Logistics Supervisor
Mann and Hummel Purolator Filters LLC
Fayetteville, North Carolina
04.2018 - 07.2018
- Managed and supervised logistical forklift operators to optimize warehouse operations.
- Assisted customers in timely product receipt, enhancing satisfaction and minimizing downtime.
- Ensured compliance with safety measures per policy guidelines and industry standards.
- Updated employee timecards accurately in Kronos for efficient timekeeping processes.
- Conducted inventory assessments and executed location changes for materials management.
- Facilitated hiring and termination processes for operational staff.
- Tracked and maintained employee training records, ensuring annual compliance for audits.
- Coordinated communication during shift changes among subordinates, departments, and management.
- Provided training and guidance to junior staff members on best practices within the logistics department.
- Conducted regular meetings with customers, carriers, vendors, management and staff to address any issues or concerns regarding logistics procedures.
Material Management Control Supervisor
603rd Aviation Support Battalion
Savannah, Georgia
08.2012 - 07.2015
- Monitored warehouse performance reports and conducted inspections to meet Department of the Army standards.
- Processed inquiries on status and delivery of goods from customers, storage depots, or vendors.
- Developed and implemented comprehensive material management policies for current and future employees.
- Trained seven technicians to enhance data accuracy, reducing logistical errors and costs.
- Oversaw Exchange Pricing Listing program with 1,153 items valued over $12,500,000, achieving savings of $7,000,000.
- Coordinated with Theater Distribution Center to ensure timely transport of goods to three vendors.
- Selected to identify, receive, package, and ship over 2,600 items worth $1.2 million.
- Encouraged excellence among employees, resulting in eighteen distinguished honors within six months.
- Identified and resolved operational problems in a timely manner.
- Ensured that safety regulations were followed by all personnel while on the job site.
- Provided technical guidance to team members regarding operations and maintenance issues.
- Established work schedules, assigned tasks, and monitored performance of subordinates.
- Supervised and coordinated activities of workers engaged in controlling flow of materials, machines, and personnel through production processes.
- Managed staff performance evaluations, disciplinary actions, promotions, transfers.
- Oversaw inventory management processes including purchasing supplies, maintaining stock levels, and monitoring usage trends.
- Developed and implemented new methods for improving efficiency of production process.
- Oversaw inventory control, reducing waste and improving efficiency.
Senior Human Resource Manager
23rd. Quartermaster Brigade
Fort Lee, Virginia
08.2009 - 08.2012
- Conducted personnel administration for 100 staff and over 900 soldiers in Advanced Individual Training Brigade.
- Executed lower-level inspections of personnel administrative records and reports.
- Monitored programs to assess effectiveness and implemented changes to meet evolving demands.
- Developed and delivered training for new and existing employees.
- Evaluated and resolved personnel claims, including performance-based issues and harassment incidents.
- Advised Battalion Command Sergeant Major on all personnel and administrative matters.
- Consolidated and coordinated monthly reports, Soldier of the Month, NCO of the Quarter Boards, and e-MILPO transactions.
- Processed over 800 deployment actions with zero injuries or administrative errors.
Accountable Officer
277th Aviation Support Battalion
Fort Drum, New York
03.2004 - 08.2009
- Oversaw multi-class Supply Support Activity for 10th Mountain Division, serving 108 customers.
- Managed 3,652 lines of Authorized Stock Age List valued at over $5 million.
- Monitored daily transaction registers and error listings from SARSS-1 system to ensure accuracy.
- Assisted customer units with requisition processes and resolved logistical issues effectively.
- Delivered logistical training and guidance to 40 personnel, enhancing overall operational capability.
- Executed risk reduction measures, achieving zero accidents despite high operational tempo.
- Maintained inventory accuracy rate of 98% during year-end transfer, surpassing Department of the Army standards.
- Reorganized over 3,650 stocked supply items to improve customer support capacity from 5 to 108.
- Directed strategic planning and implementation of organizational goals.
- Identified needs of customers promptly and efficiently.
- Ensured the security and confidentiality of sensitive information.
- Led training and development programs to enhance team skills and performance.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
Education
Master of Arts - Human Resource Management
Webster University
St. Louis, Missouri05.2018
Bachelor of Science - Interdisciplinary Studies (Business and Social Science)
Liberty University
Lynchburg, Virginia12.2015
Bachelor of Science - Interdisciplinary Studies (Business and Social Science)
Department of Defense
Liberty University12.2015
Sexual Harassment Awareness Program Course -
United States Army Training Course
05.2007
Equal Opportunity Representative Course -
United States Army Training Course
01.2005
Skills
- Microsoft Office proficiency
- Effective communication
- Technical writing
- Supervisory skills
- Problem-solving expertise
- Operations management
- Safety compliance
- Records management
- HR policy and procedures
- Compensation and benefits administration
- E-MILPO system knowledge
- I-PERMS familiarity
- Equal Employment Opportunity (EEO)
- Diversity initiatives
- Employee relations management
- TRANSPROC/ISM experience
- Training and development facilitation
- AIMS software proficiency
- Inventory control management
- Property accountability practices
- Logistics coordination
- IPPS-A system knowledge
- ARIMS experience
- TOPMIS familiarity
- SARSS-1 operations
- VBMS usage skills
- CAATS expertise
- CAPRI system knowledge
- CWinrs proficiency
- VTA expertise
- Program management
- Electronic record-keeping
- Process improvement
- Attention to detail
- Customer service
- Application processes
- Client and family interviews
- Problem-solving
Timeline
Program Specialist
U.S. Department of Veterans Affairs
06.2023 - 04.2025
Human Resources Assistant
Military Personnel Division
05.2019 - 06.2023
Logistics Supervisor
Mann and Hummel Purolator Filters LLC
04.2018 - 07.2018
Material Management Control Supervisor
603rd Aviation Support Battalion
08.2012 - 07.2015
Senior Human Resource Manager
23rd. Quartermaster Brigade
08.2009 - 08.2012
Accountable Officer
277th Aviation Support Battalion
03.2004 - 08.2009
Master of Arts - Human Resource Management
Webster University
Bachelor of Science - Interdisciplinary Studies (Business and Social Science)
Liberty University
Bachelor of Science - Interdisciplinary Studies (Business and Social Science)
Department of Defense
Sexual Harassment Awareness Program Course -
United States Army Training Course
Equal Opportunity Representative Course -
United States Army Training Course
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