Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Noble-Johnson

Hampton,IL

Summary

I’m a hardworking, reliable, highly professional individual with over 10 years of customer service and management experience. This experience was in a high volume, fast paced, non-profit cultural attraction. I’m a fast learner that has the ability to multitask and effectively work under pressure while maintaining confidentiality, accuracy and meeting specific deadlines. I’m an exceedingly loyal and honest employee dedicated to the success of the company I am a part of.

Overview

11
11
years of professional experience

Work History

Online Grocery Pick-Up Clerk

Kroger
12.2021 - Current
  • Picks and bins merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Memorized store layout to fulfill orders using shortest, most efficient route.
  • Places completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Loads orders in customer's cars.
  • Consistently meets deadlines and quality goals for accuracy and timeliness.
  • Back-up cashier for front-end of store as needed.
  • Assist customers with product questions or accessibility needs.

Label Designer

Hybrid Grading Approach
08.2021 - 01.2023
  • Design and create labels for sports cards and trading card games going through the grading and authenticating process.
  • Accurately enter in grading information, player name, and card details onto the label.
  • Meeting deadlines and specific quotas each day.
  • Collaborate with other label designers for customers wanting custom labels.

General Manager; Admissions Dept.

Chicago Zoological Society/ Brookfield Zoo
02.2013 - 07.2021
  • Direct and manage day to day operations of all admission ticket/membership sales locations, access control check points, mobility equipment rental locations, and switchboard/mailroom.
  • Create weekly schedules for 100+ employees.
  • Attend annual job fair and recruitment events.
  • Conduct phone and in person/Zoom interviews and assist Human Resources with the onboarding of new employees.
  • Complete rehire process/paperwork for returning seasonal employees.
  • Train and develop staff to ensure exceptional guest experiences and adherence to all society procedures and practices.
  • Recommend and administer corrective and disciplinary action for staff.
  • Collaborate with Human Resources on staff needing ADA accommodations or leave of absences and assist with providing necessary communication and paperwork in a timely manner.
  • Monitor, investigate issues, and correct employees’ timecards for payroll purposes to ensure timely and correct compensation.
  • Maintain and update employee electronic and paper files.
  • Prepare annual staffing plan that supports budgetary goals and ensure adequate coverage of all Admissions areas of operation.
  • Submit recommended expenses for annual budget, monitor expenses and staff labor and make daily and weekly adjustments as needed to achieve budgetary goals.
  • Provide assistance and direction to guests, including effectively resolving guest complaints and issues in person, over the phone, and via email.
  • Maintain and update POS system, changing ticket packages and attraction pricing and availability on a seasonal basis.
  • Reconcile registers to include cash, checks, and credit cards on a daily basis.
  • Assist at the Switchboard answering and directing a high volume of calls when needed.
  • Assist in the mailroom sorting and processing incoming/outgoing mail as needed.

Education

Business Management And Safety

Chicago Zoological Society
Brookfield, IL

High School Diploma -

Immaculate Heart Of Mary High School
Westchester, IL

Skills

  • Operations management
  • Budget administration
  • Efficient multi-tasker
  • Detail-oriented
  • Deadline-oriented
  • Training and Development
  • Coaching and Mentoring
  • Team Leadership
  • Employee scheduling
  • Cash Handling
  • Food/Beverage Prep and Safety
  • Excellent verbal and written communication
  • Exceptional interpersonal communication
  • Proficiency in Microsoft Office programs
  • Proficiency in Adobe InDesign
  • USPS and FedEx shipping/receiving proficiency
  • Data Entry
  • Team Collaboration
  • Biweekly Payroll Management
  • Checking Time Cards
  • Tracking Leave
  • Issue Research

Timeline

Online Grocery Pick-Up Clerk

Kroger
12.2021 - Current

Label Designer

Hybrid Grading Approach
08.2021 - 01.2023

General Manager; Admissions Dept.

Chicago Zoological Society/ Brookfield Zoo
02.2013 - 07.2021

Business Management And Safety

Chicago Zoological Society

High School Diploma -

Immaculate Heart Of Mary High School

Similar Profiles

CREATE PROFILE
Kimberly Noble-Johnson