Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Professional in correctional facility management, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for collaborative spirit and adaptability, with skills in conflict resolution and surveillance.
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Correctional Officer with a history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues—excellent command of detention center safety, security, and emergency management protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
Orange County Government
06.2023 - Current
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities
Responded to emergency situations such as riots or disturbances with appropriate force measures
Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security
Enforced prison rules and regulations while maintaining a safe environment for inmates and staff
Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities
Maintained order in the prison by monitoring inmate behavior and intervening when necessary
Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility
Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility
Inspected cells and conducted random searches of common areas
Observed inmate behavior to prevent crime, escape attempts and other dangerous activities
Conducted headcounts to ensure that all inmates were accounted for
Supervised inmate activities, including meals, recreation times, and work assignments
Maintained detailed logs of inmate behavior, incidents, and daily activities
Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities
Operated security control systems to monitor entrances, exits, and movement within the facility
Informed inmates and visitors of rules, safety and security procedures and responsibilities
Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints
Oversaw public areas and grounds to verify cleanliness and inmate safety
Conducted fire, safety and sanitation inspections
Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations
911 Telecommunicator
Orange County Fire Rescue Department
05.2014 - 06.2023
Monitored radio frequency for active incidents or events requiring dispatch assistance
Advised field units on proper protocol when responding to hazardous material spills or criminal activity scenes
Maintained contact with callers until help arrived at scene
Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies
Documented all relevant details from each call in computer-aided dispatch system
Participated in training sessions related to new technologies used in Emergency Dispatching
Received requests for non-emergency services such as tow trucks, ambulances, locksmiths
And dispatched resources accordingly
Communicated with dispatchers from other jurisdictions to coordinate mutual aid responses across county lines or state borders when necessary
Answered incoming 911 calls and determined the nature of emergency
Alerted supervisors immediately if any life-threatening situation arose while communicating with a caller or monitoring field unit progress
Updated CAD system regularly with status reports from field units on location and progress of their assignments
Prioritized multiple simultaneous calls based on severity of incident reported by caller
Assessed caller's needs and provided support as needed during crises
Dispatched appropriate personnel to respond to emergencies
Evaluated incoming calls for accuracy and completeness of information received
Coordinated response efforts between police, fire departments, EMS units, hospitals and other agencies involved in responding to an incident
Took caller information, read associated computer information and documented vital details in call tracking and assignment system
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
Handled emergency phone calls calmly and obtained pertinent information with a composed approach
Used radio, telephone and computer system to update first responders with new information
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
Mitigated risks and emergency response delays by efficiently monitoring public safety field units
Education
Some College - General Studies
Valencia College
Orlando, FL
Skills
Non-violent intervention
Contraband Seizure
Facility Security
Surveillance
Evidence Preservation
Crime Prevention
Inmate supervision
Correctional facility procedures
Policy enforcement
Restraint techniques
Inmate monitoring
Safety and security enforcement
Self-defense tactics
Search and seizure procedures
Observation
Contraband seizure
Self-defense techniques
Safety
Security procedures
Trained in defensive tactics
Stress tolerance
Weapons training
Prisoner transport
CCTV monitoring
Observation techniques
Booking procedures
Gang awareness
Firearm operations trained
Search procedures
Emergency management
File and record maintenance
Criminal justice
Negotiation
Dispatch
Radio communication
First aid and CPR certified
Visitation oversight
Perimeter control
Search and seize procedures
Contraband inspections
Inmate rights
Problem-solving
Decision-making
First aid certification
Written communication
Excellent communication
Accomplishments
Routinely supervised more than 60 detainee inmates.
References
References are available upon request.
Certification
Automated External Defibrillator (AED) Use Certification - National Safety Council.
Self-Defense Training Certification - Various authorized training centers.
Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Firearms Proficiency Certificate - State Police or equivalent state licensing authority.
First Aid Certification - American Red Cross.
Certified Corrections Officer (CCO) - American Correctional Association.
Community Services Worker-Family Self-Sufficiency Program at Orange County Government-Community ActionCommunity Services Worker-Family Self-Sufficiency Program at Orange County Government-Community Action