Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Norlin

Southgate,MI

Summary

Dedicated Veterinary Assistant with extensive experience at Angel Animal Hospital, skilled in medication administration and client communication. Proven ability to enhance patient care through effective sample collection and compassionate euthanasia assistance. Committed to maintaining high standards of cleanliness and safety, ensuring optimal animal welfare and client satisfaction.

Overview

4
4
years of professional experience

Work History

Veterinary Assistant

Angel Animal Hospital
02.2024 - Current
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Assisted senior staff with blood analyses and physical assessments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
  • Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
  • Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
  • Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
  • Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
  • Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.

Veterinary Assistant

Alta Mesa Animal Hospital
10.2022 - 10.2023
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
  • Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
  • Streamlined administrative tasks to ensure veterinary team could focus on patient care.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
  • Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
  • Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
  • Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
  • Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Followed safety protocols for handling animals.
  • Maintained clean and safe animal living areas.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Monitored vital signs and provided nursing care for animals.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Kept detailed records of animal treatments and medications.

Cashier

Fry's Food Stores
09.2021 - 10.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash register, ensuring accurate cash handling and balanced till at end of shifts.
  • Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
  • Maintained cleanliness and organization of checkout area, enhancing overall customer experience.
  • Trained new cashiers on operational procedures and customer service best practices.
  • Collaborated with team members to streamline checkout processes, reducing wait times for customers.
  • Implemented inventory management techniques to ensure adequate stock levels at checkout station.
  • Developed promotional displays to highlight new products, increasing customer engagement and sales opportunities.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Education

High SchoolQueen Creek
Queen Creek, AZ

Certification - Veterinary Assistance Certification

East Valley Institute of Technology
Mesa
05-2021

Skills

  • Client communication
  • Cleaning and sanitizing
  • Patient restraint
  • Animal safety
  • Appointment scheduling
  • Sample collection
  • Euthanasia assistance
  • Medication administration
  • Medical record-keeping
  • Diagnostic imaging
  • Laboratory procedures
  • Reception duties
  • Animal nutrition
  • Veterinary terminology
  • Physical examinations

Timeline

Veterinary Assistant

Angel Animal Hospital
02.2024 - Current

Veterinary Assistant

Alta Mesa Animal Hospital
10.2022 - 10.2023

Cashier

Fry's Food Stores
09.2021 - 10.2022

High SchoolQueen Creek

Certification - Veterinary Assistance Certification

East Valley Institute of Technology

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Kimberly Norlin