Kimberly Norman
Eden,NC
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
8
8
years of professional experience
Work History
Dispatcher
Go Green Plumbing, Heating And Air
03.2022 - Current
- Communicated with technicians and customers to coordinate timely arrival to jobs.
- Directed dispatching, routing, and tracking of technicians for the plumbing service department.
- Maintained professional relationship with technicians and customers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible parts delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Resource Coordinator
Brady Services
06.2019 - 03.2022
- Communicated with technicians and customers to coordinate timely arrival to jobs.
- Directed dispatching, routing, and tracking of technicians for the service department.
- Maintained professional relationship with technicians and customers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible parts delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Sales Coordinator/Dispatcher
Eanes Heating And Air
08.2015 - 06.2019
- Communicated with technicians and customers to coordinate timely arrival to jobs.
- Directed dispatching, routing, and tracking of technicians for the service department.
- Maintained professional relationship with technicians and customers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible parts delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Maintained sales tracking logs.
- Prepared and submitted rebate applications.
- Scheduled sales technicians for new equipment estimates.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Education
No Degree - Physical Therapy Assistant
North Central State College
Mansfield, OHHigh School Diploma -
Loudonville High School
Loudonville, OH06.1998
Skills
- Schedule Coordination
- Dispatching Field Personnel
- Communication Equipment Operation
- Updating Logs
- Prioritizing Calls
- Customer Relationship Management
- Microsoft Office
- Assisting Dispatch
- Paperwork Submission
- Adjusting Routes
Timeline
Dispatcher
Go Green Plumbing, Heating And Air
03.2022 - Current
Resource Coordinator
Brady Services
06.2019 - 03.2022
Sales Coordinator/Dispatcher
Eanes Heating And Air
08.2015 - 06.2019
No Degree - Physical Therapy Assistant
North Central State College
High School Diploma -
Loudonville High School
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