Kimberly Norris
Palm Harbor,FL
Summary
Exceptional and Results Oriented Dental Sales Professional who consistently achieves annual sales objectives and increases the overall client base by developing loyal and long-term relationships. I am confident in my value as a trusted business partner. I am totally dedicated to the success of my company and the satisfaction of our client.
Overview
27
27
years of professional experience
Work History
Director of Business Development
The Dawson Academy
St. Petersburg, FL
07.2022 - Current
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Negotiated, prepared, and signed contracts with clients.
- Expanded product offerings to reach a more diverse customer base, boosting overall sales figures.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Enhanced company''s market presence through targeted networking events and relationship building.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Associate
Dawson Academy
St. Petersburg, FL
06.2019 - 07.2022
- Assisted program participants with achieving career and learning goals.
- Developed and deepened customer relationships to drive revenue growth.
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics.
Laboratory Operations Specialist
Heartland Dental
Palm Harbor/ Worked Remotely, FL
09.2017 - 04.2019
- Performed initial dental laboratory assessment and analysis to begin research process for RFP.
- Managed the performance of Heartland's strategic lab partners ( Quality, delivery, cost) and evaluated potential new partners.
- Served as subject matter expert for lab agreements, including warranty commitments, pricing, rebates, etc.
- Obtained sponsorships for clinical education programs from lab partners.
- Implemented field support training program, intra oral scanners (Itero) for labs and practices.
- Support VP of Procurement with daily operational functions.
- Provided clinical operational support to Doctors and teams while ensuring Heartland offers quality dental lab services.
Director of Sales
Knight Dental Group
Oldsmar, Florida
12.2012 - 04.2017
- Managed a team of four DSO Key Account Managers with territories throughout the U.S.
- Analyzed customer and territory sales trends. Planned sales activity based on territory needs to ensure that territory sales exceeded assigned monthly, quarterly and yearly sales goals.
- Consistently surpassed annual sales and performance goals.
- Managed the corporate account relationship for all DSO accounts including, Heartland Dental, Aspen Dental, Dental Care Alliance, Dynamic Dental Group Partners, Blackford Dental Group, Sage Dental and several other small group practices.
- Coordinated and lead continuing education presentations for dental professionals.
Key Account Manager
Knight Dental Group
Oldsmar, Florida
06.2008 - 11.2012
- Serviced all retail accounts for Knight Dental Group where spend was $100,000+ annually.
- Maintained regular contact with existing customers to strengthen relationships and ensure satisfaction with products, solutions and services offered.
- Identified and maintained regular contact with prospective customers; used creative strategies to convert these prospective customers from competition to a new customer.
- Managed assigned territory within allocated expense budget
- Assisted in developing sales campaigns and specific marketing strategies.
- Participated and provided sales support at 10+ trade shows yearly.
Inside Sales/ Manager of Client Care
Knight Dental Group
Oldsmar, Florida
12.2007 - 06.2008
- Interviewed, hired and trained new client care representatives.
- Communicated sales promotions to customers for cross selling opportunities.
- Developed client care and inside sales phone script.
- Increased customer loyalty by placing follow up calls to Doctors and sending hand written notes to team member who reported product or service issues.
- Supported Chief Operating Officer with daily operational functions.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Developed and deepened customer relationships to drive revenue growth.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Real Estate Sales
Coldwell Banker - Clearwater
Clearwater, Florida
02.1998 - 01.2008
- Advertised client properties on websites, through social media and in real estate guides.
- Continually stayed up-to-date on mortgage rates and related real estate news.
- Generated listings for sales and rental properties through cold calls and referrals.
- Delivered positive, effective sales presentations.
- Met all monthly and quarterly sales goals.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Education
Associate of Arts - Business
St. Petersburg College
Clearwater, FLSkills
- Customer relations specialist
- Natural leader
- Dependable
- Persuasive negotiator
- Energetic and driven
- Enthusiastic about networking
- Contract negotiation
- New product introductions strategies
- Results-oriented
- Excellent communication skills
- Motivated team player
- Strategic account development
Timeline
Director of Business Development
The Dawson Academy
07.2022 - Current
Sales Associate
Dawson Academy
06.2019 - 07.2022
Laboratory Operations Specialist
Heartland Dental
09.2017 - 04.2019
Director of Sales
Knight Dental Group
12.2012 - 04.2017
Key Account Manager
Knight Dental Group
06.2008 - 11.2012
Inside Sales/ Manager of Client Care
Knight Dental Group
12.2007 - 06.2008
Real Estate Sales
Coldwell Banker - Clearwater
02.1998 - 01.2008
Associate of Arts - Business
St. Petersburg College