Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Norris

Savannah,GA

Summary

Accomplished Operations Manager with a proven track record at Empire Intermodal, enhancing operational efficiency and customer satisfaction. Skilled in operations management and team leadership, demonstrated through improved performance outcomes and streamlined supply chain operations. Expert in fostering customer loyalty and driving team accountability, achieving significant advancements in service delivery and profitability.

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Knowledgeable with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

31
31
years of professional experience

Work History

Operations Manager

Empire Intermodal
07.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upselling the workforce to meet dynamic industry demands.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Bartender

Mighty Eighth Air Force Museum
11.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Catering

Miss Sophie's Market Place
04.2021 - Current
  • Demonstrated adaptability by catering to diverse clientele needs, including various skin types and sensitivities.
  • Coordinated logistics for departmental events or meetings including room bookings catering arrangements guest invitations.
  • Collaborated closely with other interns to successfully execute large-scale catering events.
  • Prepared dishes for catering events or during high-volume shifts.

Customer

Savannah Cartage Inc.
06.2022 - 07.2024
  • Built rapport with customers, fostering long-term loyalty through attentive support and communication.
  • Effectively managed challenging situations involving dissatisfied customers while maintaining composure.
  • Developed strong working relationships with cross-functional teams to better serve the needs of customers.
  • Enhanced customer satisfaction by swiftly addressing and resolving inquiries and concerns.

Bartender

Daiquiri Island
08.1993 - 04.1999
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Education

High School Diploma -

Jenkins
Savannah, GA
06-1988

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service

Timeline

Operations Manager

Empire Intermodal
07.2024 - Current

Bartender

Mighty Eighth Air Force Museum
11.2022 - Current

Customer

Savannah Cartage Inc.
06.2022 - 07.2024

Catering

Miss Sophie's Market Place
04.2021 - Current

Bartender

Daiquiri Island
08.1993 - 04.1999

High School Diploma -

Jenkins

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Kimberly Norris