Kim Norwood

• Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
• Extensive experience in Workflow process analysis, documentation, design and implementation.
• Advanced skills in requirements gathering, documentation and analysis for technology innovations, procurement and implementation
• Years of experience in all areas of software development life cycle using different methodologies.
• Managed diverse projects with teams of 4 to 45 with budgets from 150 thousand to 4 million.
• Established strong relationships with stakeholders, ensuring seamless communication and collaboration throughout project lifecycles.
• Led workshops for stakeholders to gather feedback on proposed process changes, fostering a collaborative approach to optimization efforts.

• Certified Encompass Administrator since 2014
• Optimized performance and utilization of Encompass' features to support business needs by analyzing client's current Encompass configuration and business processes to provide and implement recommendations.
• Provided all areas of Encompass System support for clients with 15 to 200 users.
• Improved business processes and system performance by analyzing system requirements and implementing effective solutions.
• Facilitated end-user acceptance testing

Managed Project Management Services division for mortgage banking products. Before this role held positions as system support, business analyst, implementation manager and project manager.