Kimberly Nou
Jacksonville
Summary
Dynamic and detail-oriented Business Intelligence Analyst with a strong foundation in data analysis and strategic insights seeking to leverage my skills in data mining, visualization, and stakeholder engagement to drive informed decision-making and optimize business performance. Committed to delivering actionable intelligence and fostering data-driven cultures, I aim to contribute to the organization’s success by identifying opportunities for growth, enhancing operational efficiency, and supporting strategic initiatives through comprehensive data analysis and innovative solutions.
Overview
9
9
years of professional experience
Work History
Business Intelligence Analyst
McKesson
Jacksonville
01.2024 - Current
- Developed interactive and easy-to-use dashboards that minimized the need for manual data retrieval, supporting data-driven business growth, and improving decision-making with 98% precision.
- Successfully managed and delivered over 30 contractual reports, ensuring accuracy, consistency, and timeliness to meet stakeholder requirements.
- Conducted complex data analyses to provide valuable insights and support decision-making for Field Vice Presidents (FVPs), directly contributing to strategic planning and performance optimization.
- Developed and executed complex SQL queries to extract and manipulate data, enabling comprehensive analysis and reporting to support business objectives.
- Streamlined and improved reporting processes to increase efficiency and organization, resulting in a decrease in time to develop from 5 hours to 1 hour.
- Successfully developed and implemented comprehensive Standard Operating Procedures (SOPs) for over 30 key reports, enhancing operational efficiency and consistency.
Project Manager, Reporting & Analytics
McKesson
Jacksonville
01.2024 - Current
- Conduct complex data analysis to support sales leaders, enhancing customer insights and performance metrics.
- Design and implement reporting systems for key initiatives, driving strategic decision-making.
- Perform economic research to identify opportunities, improving customer performance metrics.
- Analyze and resolve business process issues, recommending effective solutions to stakeholders.
- Manage project scope and objectives, ensuring alignment with client expectations and productivity goals.
- Leverage advanced data analysis techniques to uncover actionable insights, driving strategic decision-making and enhancing customer performance metrics.
- Spearhead the development of cutting-edge reporting systems, revolutionizing data visualization and empowering sales leaders with real-time insights.
- Conduct in-depth economic research to identify untapped opportunities, resulting in substantial improvements to customer performance and satisfaction.
- Partner with cross-functional teams to diagnose and resolve complex business process issues, implementing effective solutions that drive operational efficiency.
- Lead project initiatives with a forward-thinking approach, aligning objectives with client expectations and consistently delivering measurable results.
Contract Data Support Analyst
McKesson
Jacksonville
01.2020 - 01.2022
- Developed detailed Excel documents to present metrics data, aiding resource allocation decisions.
- Generated monthly reports with advanced Excel functions, ensuring accurate financial tracking.
- Reviewed and transitioned accounts to new contracts, managing cost increases effectively.
- Secured contract pricing for eligible customers, optimizing cost efficiency.
- Built strong vendor relationships to resolve contract issues swiftly.
- Developed predictive monthly cost change reports for sales leaders, leveraging advanced Excel functions to forecast financial impacts.
- Implemented data-driven strategies to resolve contract load issues, significantly improving operational efficiency and customer satisfaction.
- Analyzed contract data to optimize pricing strategies, enhancing cost efficiency for eligible customers and driving informed resource allocation decisions.
- Streamlined account transitions to new contracts, effectively managing cost increases and swiftly resolving contract load issues to boost operational efficiency.
GPO Support Administrator
McKesson
Jacksonville
01.2019 - 01.2022
- Implemented new customer cases, ensuring smooth transitions and client satisfaction, boosting retention.
- Optimized GPO rostering procedures, improving accuracy and workflow, reducing errors.
- Managed multiple projects, demonstrating strong organizational and analytical skills, meeting deadlines.
- Collaborated with GPOs and internal departments to meet complex requests, ensuring seamless operations.
- Managed intricate GPO business rules and CAM system entries, ensuring data accuracy and compliance across multiple accounts and projects.
- Provided crucial support to sales and NCI representatives, expertly handling diverse rostering requests and fostering strong relationships with GPOs.
- Streamlined GPO rostering procedures, enhancing accuracy and workflow efficiency while minimizing errors and ensuring data compliance across accounts.
- Fostered strong relationships with GPOs and internal teams, adeptly handling diverse rostering requests and complex client needs for seamless operations.
Customer Service Support Specialist
McKesson
Jacksonville
01.2016 - 01.2018
- Communicated new policies to staff, ensuring compliance and clear understanding.
- Managed billing operations, improving efficiency in coding, payment posting, and collections.
- Ensured accurate medical billing codes, expediting insurance payments and reducing delays.
- Analyzed medical records to meet insurance mandates, improving claim acceptance rates.
- Resolved customer issues by coordinating between billing department and customers.
- Meticulously analyzed Explanation of Benefits forms, guaranteeing correct insurance carrier charges and optimizing revenue collection.
- Streamlined billing operations, enhancing efficiency in coding and collections, resulting in faster insurance payments and reduced processing delays.
- Resolved customer issues by coordinating seamlessly between billing department and clients, enhancing overall customer satisfaction and retention.
Education
ASSOC -
Computer and information Science
FL01.2022
B.A -
Human Resources and Business Management
Bellevue, NE, US01.2019
ASSOC -
Billing Compliance Analyst
San Juan01.2008
Skills
- Organizational skills
- Communication skills
- MS Office
- Account management
- Problem solving
- Staff training
- SQL
- Data analysis
- GPO
- Contract administration
- Analytical Skills
- Salesforce
- Power BI
- JD Edwards
- Advanced Excel
- DAX
- Critical Thinking
- Interpersonal Skills
- Vendor Relationships
- Data Analytics
- Cost Efficiency
- Project Management
- Data Visualization
Timeline
Business Intelligence Analyst
McKesson
01.2024 - Current
Project Manager, Reporting & Analytics
McKesson
01.2024 - Current
Contract Data Support Analyst
McKesson
01.2020 - 01.2022
GPO Support Administrator
McKesson
01.2019 - 01.2022
Customer Service Support Specialist
McKesson
01.2016 - 01.2018
ASSOC -
Computer and information Science
B.A -
Human Resources and Business Management
ASSOC -
Billing Compliance Analyst
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