Work Preference
Summary
Overview
Work History
Education
Skills
References
Education and Training
Accomplishments
Timeline
Generic
Kimberly Novak
Open To Work

Kimberly Novak

Wichita Falls, TX,Texas

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

DispatcherClerkCoordinatorCashierSupervision Officer

Work Type

Full Time

Location Preference

On-Site
Location: Lubbock, TXAmarillo, TXWichita Falls, TX
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Work-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchCareer advancementCompany Culture

Summary

Results-driven business operations professional with expertise in process optimization, project management, and data analysis. Enhances productivity and drives operational performance through streamlined workflows. Strong communicator and problem-solver, effectively leading teams to meet organizational goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

29
29
years of professional experience

Work History

Psychiatric Nursing Assistant

Texas Department of Health and Human Services
Wichita Falls, Texas
03.2024 - Current
  • Monitored and assessed patients' mental and physical health conditions daily, identifying changes to inform and adapt care strategies.
  • Monitored patient behavior and reported changes to nursing staff.
  • Provided emotional support to patients and families, fostering resilience during challenging situations.
  • Applied therapeutic communication skills to engage patients, understand concerns and meet objectives of individual recovery plans.
  • Provided crisis intervention services during emergencies.
  • Ensured a safe environment for all patients by closely monitoring their behaviors and intervening promptly.
  • Collaborated with healthcare professionals to develop and implement individualized treatment plans, ensuring alignment with each patient's unique needs.
  • Collaborated with team members to develop individualized care plans.
  • Engaged in multidisciplinary team meetings to discuss patient progress and adjust care strategies.
  • Documented patient behaviors and reported changes to healthcare team.
  • Aided in managing crisis situations to ensure patient safety and support.
  • Interacted and engaged patients with chronic mental illness in group settings and individually.
  • Maintained confidentiality regarding all aspects of patient care according to HIPAA standards.
  • Observed and documented patient behavior accurately in Electronic Health Record (EHR).
  • Worked under supervision of registered nursing staff to deliver quality care to individuals in a setting.
  • Responded quickly to emergency situations involving distressed or agitated patients.
  • Facilitated communication between staff members, families, physicians, social workers, therapists.
  • Monitored and documented changes in patient behavior and moods.
  • Assisted in the implementation of individualized treatment plans for each patient.
  • Assisted patients in accomplishing activities of daily living skills (ADLs).
  • Facilitated discussions among patients to enhance understanding and build supportive relationships that promote recovery.
  • Supported therapeutic group activities to promote social interaction.
  • Observed medication distribution, monitored vital signs.
  • Administered medications, monitored vital signs, collected specimens and drew blood samples.
  • Observed medication distribution, monitored vital signs.
  • Administered medications, monitored vital signs, collected specimens and drew blood samples.

Clerk III

Texas Department of Health and Human Services
Wichita Falls, Texas
09.2023 - 02.2024
  • Maintained and updated filing, inventory, and database systems to ensure accurate and accessible records.
  • Organized filing systems for confidential documents while ensuring compliance with confidentiality rules.
  • Ensured accuracy of paperwork prior to submission for processing, contributing to smooth operations.
  • Reviewed documents to obtain information or respond to requests efficiently.
  • Clarified information and addressed inquiries from employees, enhancing understanding and collaboration.
  • Responded to interdepartmental messages via phone and email, facilitating timely communication.
  • Coordinated intake interview appointments between caseworkers and clients to facilitate timely service delivery.
  • Processed applications for unit open positions in collaboration with human resources.

Contract Specialist

Texas Department of Health and Human Services
Wichita Falls, Texas
12.2022 - 09.2023
  • Analyzed contracts for regulatory compliance, identifying potential risks and ensuring alignment with company policies.
  • Reviewed contractor and vendor invoices for accuracy and compliance, ensuring timely payment processing and adherence to contractual obligations.
  • Evaluated supplier proposals and bids to support procurement activities and ensure alignment with project needs.
  • Maintained relationships with key suppliers and contractors through regular communication, facilitating timely updates on products and services.
  • Sourced high-quality products through market research and supplier negotiations, ensuring cost-effectiveness for inventory management.
  • Prepared purchase orders and reviewed requisitions for goods and services.
  • Collaborated with management to assess materials needs and look for improved options to better meet changing demands.

Contract Technician

Texas Department of Health and Human Services
Wichita Falls, Texas
06.2022 - 11.2022
  • Troubleshot technical issues, reducing downtime for equipment and services.
  • Collaborated with other technicians to troubleshoot complex issues with supplies.
  • Provided technical support to State Hospital and Living Center warehouse supervisors, resolving equipment issues effectively.
  • Collaborated with team members to streamline workflow processes, resulting in improved operational efficiency.
  • Collaborated with cross-functional teams to ensure timely completion of projects.
  • Analyzed customer feedback on services to maintain high satisfaction ratings.
  • Ensured that all work was performed in accordance with applicable laws and regulations.

Warehouse Supervisor V

Texas Department of Health and Human Services
Wichita Falls, Texas
07.2021 - 05.2022
  • Attended work on a regular and predictable schedule in accordance with agency and departmental leave policy.
  • Supervised daily warehouse operations, ensuring compliance with safety regulations.
  • Managed inventory control processes, utilizing tracking systems for accuracy.
  • Coordinated shipping and receiving schedules, improving workflow efficiency and reducing delays.
  • Trained new employees on best practices and safety protocols, fostering a culture of compliance and safety.
  • Maintained equipment and inventory records, ensuring timely repairs and updates.
  • Conducted regular inspections of warehouse facilities to ensure cleanliness and organization.
  • Supervised loading and unloading of materials from incoming trucks.
  • Generated warehouse receiving documents, packing lists and invoices.
  • Addressed any problems that may arise during day-to-day operations in a timely manner.
  • Directed receiving, warehousing, distribution and maintenance services.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Provided leadership to motivate staff members to achieve performance goals.
  • Conducted training sessions for new employees on proper use of equipment and safety protocols.
  • Coordinated with other departments to ensure smooth flow of materials.
  • Managed daily cycle counts to maintain accurate inventory levels at all times.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Resolved customer inquiries regarding order status or delivery issues promptly.
  • Identified process improvement opportunities, enhancing operational effectiveness and streamlining warehouse operations.
  • Developed plans for reorganizing storage areas as necessary based on product volume changes.
  • Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Performed regular inspections of equipment, facilities, and personnel safety practices.
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.
  • Monitored processing equipment and machinery for proper start-up, operation and shut down.
  • Reviewed invoices for accuracy prior to authorizing payment processing.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Enforced company policies related to employee conduct in the workplace.
  • Employed first-in-first-out protocols to reduce waste.
  • Compiled, sorted and filed records of product orders, business transactions, and other activities.
  • Coordinated with transportation companies for timely delivery of goods.
  • Operated forklifts to fill or empty overhead spaces.
  • Oversaw inventory of incoming and outgoing materials based on physical counts.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
  • Managed disposal of surplus, damaged, or obsolete inventory.
  • Monitored workers and reviewed completed work for proper performance.
  • Verified loaded materials against work orders to ensure accuracy during shipment processing.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Completed or assisted with difficult or skilled tasks.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
  • Performed annual warehouse inventory utilizing cross-departmental protocol.

Inventory and Store Specialist II

Texas Department of Health and Human Services
Wichita Falls, Texas
05.2020 - 06.2021
  • Managed inventory levels, ensuring product availability aligned with customer demand.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Conducted regular stock checks, identifying discrepancies to enhance inventory accuracy.
  • Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
  • Tracked supply data using POS systems (MIMS) to monitor performance trends.
  • Processed incoming shipments and organized products efficiently in designated areas.
  • Processed and organized shipments, restocking merchandise efficiently to maintain operational flow.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Maintained store inventory by restocking shelves and removing expired items.
  • Placed orders for new products based on customer feedback or demand trends.
  • Handled inventory checks, merchandise transfers and supply returns to keep store orderly and efficient.
  • Developed and attached inventory tags for newly received items to facilitate easy tracking.
  • Trained new employees on warehouse procedures and customer service standards.
  • Mentored team members and provided training to new staff members.
  • Collaborated with team members to maintain store cleanliness and organization.
  • Provided customer service by responding to inquiries and resolving complaints.
  • Handled returns and exchanges of merchandise according to established policies.
  • Met with customers and supply supervisor discussing needs and recommendations.
  • Computed orders and received and processed pick tickets and order receipts.
  • Utilized point-of-sale (MIMS) systems for transactions and customer data management.
  • Ensured compliance with safety regulations in the workplace.
  • Performed opening and closing procedures for the warehouse including checking the forklifts for safe operation, turning off lights, locking doors.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed and organized shipments, restocking merchandise efficiently to maintain operational flow.
  • Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Computed orders and received and processed pick tickets and order receipts.
  • Described merchandise and explained use, operation and care.

Inventory and Store Specialist I

Texas Department of Health and Human Services
Wichita Falls, Texas
11.2014 - 05.2020
  • Followed daily warehouse operations to ensure compliance with health and safety policies and procedures.
  • Conducted regular audits of store supplies to maintain adequate inventory levels and prevent shortages.
  • Pulled orders and staged according to where items were to be delivered.
  • Processed shipments and organized restocking of merchandise on the sales floor to ensure timely availability for customers.
  • Verified accuracy of received orders by counting items and quantities against purchase orders.
  • Utilized point-of-sale systems efficiently, ensuring accurate inventory management.
  • Maintained store inventory by restocking shelves and removing expired items.
  • Managed stock levels by conducting regular cycle counts of merchandise.
  • Followed processes for efficient order fulfillment operations.
  • Printed and organized customer orders for efficient processing.
  • Generated delivery tickets to facilitate shipment logistics.
  • Received supply orders utilizing a forklift.
  • Put received and counted items on the shelves.
  • Handled returns and exchanges of merchandise according to established policies.
  • Monitored order trends by analyzing sales data through POS systems (MIMS) to support inventory decision-making.
  • Organized merchandise on shelves, racks, and displays in accordance with warehouse guidelines.
  • Performed inventory counts utilizing a hand-held scanner.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Provided customer service by responding to inquiries and resolving complaints.
  • Described merchandise and explained use, operation and care.
  • Adhered to loss prevention policies, identifying and reporting potential security issues.
  • Followed Supply Services policies, rules and procedures to promote company goals and maintain safety.
  • Ensured compliance with safety regulations in the workplace.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Created product tags for new items to enhance inventory organization.
  • Performed opening and closing procedures for the performing equipment checks and turning off lights, locking doors.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, maintenance and housekeeping to keep warehouse areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.

Program Supervisor

Texas Department Of Criminal Justice
Childress, Texas
10.2018 - 10.2019
  • Coordinated training sessions for staff, enhancing service delivery and operational efficiency.
  • Facilitated communication between teams to support collaborative project efforts.
  • Conducted annual performance reviews to guide staff development and address performance issues.
  • Coached staff members on how best to use available resources effectively.
  • Resolved conflicts and addressed concerns to maintain a positive work environment.
  • Trained and assisted maintenance employees on tasks and procedures.
  • Provide oversight, training and orienting to unit maintenance personnel on time reporting, personnel issues, proper procurement card usage and reporting and the interpretation of departmental and agency policies and procedures.
  • Supervise the work of the unit coordinators, regional coordinator.
  • Reviewed requisitions from maintenance units to ensure accuracy and compliance.
  • Ensure all requisitions have appropriate information to ensure adherence with agency policy and purchasing procedures.
  • Work with purchasing department for emergency purchases.
  • Communicate with other departments within the agency to acquire materials needed.
  • Maintain knowledge of state procurement and contract management requirements.
  • Compile information on vendor, parts, equipment needed, including pricing, terms and discounts for prompt payment and processing.
  • Prepare and maintain records, files and reports.
  • Maintain records of credit card purchases and keep all original documentation of purchases for credit card audits.
  • Reconcile monthly credit card purchases.
  • Prepare monthly meeting materials.
  • Compile information for monthly maintenance newsletter.
  • Inspect, count and verify items received against the purchase order and check for compliance to the agency and departmental policies and procedures.
  • Travel to each of the 14 units in the state within region 5 to train and assist the department.
  • Observe daily activities of craftsmen in travel status in order to complete travel vouchers at the end of their travel status.
  • Complete reports for leadership.
  • Maintain vital equipment data.
  • Maintain data tracking of the locks and keys and their assigned locations.
  • Tracked requisitions and delivery of purchased items to maintain accurate inventory.
  • Maintained data on staffing, tools, equipment, and work projects for effective management.
  • Review and approve or correct employee time reports for 14 units in the region.
  • Assist region employees with Human Resources related issues.
  • Compile, complete and submit annual unit maintenance reports.
  • Train staff on proper way to keep and maintain the tool inventories.
  • Conducted employee evaluations and provided counseling for performance issues.
  • Submit requests to post job openings, review applications and set up interviews and process onboarding.
  • Supervised warehouse specialist to maintain equipment and ensure accurate inventory counts.
  • Maintained key and training logs to support regional unit information management.
  • Attended work on a regular and predictable schedule in accordance with agency and departmental leave policy.

Work Order Coordinator

Texas Department Of Criminal Justice
Childress, Texas
10.2015 - 10.2018
  • Coordinated order processing across multiple departments in correctional system, improving operational efficiency.
  • Distributed work order assignments to craftsmen based on job descriptions, ensuring efficient task allocation.
  • Managed inventory levels to ensure timely replenishment of supplies across departments.
  • Secured materials by collaborating with vendors.
  • Coordinated with suppliers to ensure timely delivery of products.
  • Reviewed and verified purchase orders for accuracy and compliance.
  • Maintained accurate records of orders and inventory transactions.
  • Provided support during audits by organizing documentation and reports.
  • Communicated shipping updates and estimated delivery timeframes to regional manager, facilitating better coordination.
  • Assisted with physical inventory by counting items and comparing results to records.
  • Researched information to provide accurate responses to inquiries about the MBM maintenance system.
  • Processed travel requisitions by reviewing and approving requests for employee travel.
  • Work with the inventory specialist to maintain accurate information on inventory, tools and equipment.

Food Service Manager II

Texas Department Of Criminal Justice
Childress, Texas
01.2015 - 10.2015
  • Supervised meal preparation and service, ensuring compliance with dietary guidelines for incarcerated individuals.
  • Managed inventory and procurement of food supplies to support efficient large-scale operations.
  • Developed and enforced food safety and sanitation protocols to uphold compliance and health standards.
  • Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
  • Trained and mentored kitchen staff on operational procedures and best practices.
  • Coordinated with security personnel to ensure compliance with facility regulations.
  • Conducted regular inspections to uphold quality standards and ensure safety in food service areas.
  • Adhered to company food, safety, quality and sanitation policies.
  • Selected, trained, motivated and evaluated offenderworkers in order to maximize productivity levels.
  • Provided ongoing training for new offender workers on safe food handling practices.
  • Ensured proper portioning and serving of meals according to established standards.
  • Performed daily routine kitchen inspections for equipment operation as well as found contraband.
  • Rotated and restocked food products to ensure freshness and availability.
  • Monitored kitchen and service areas for cleanliness and supply levels.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Circulated within all kitchen areas to assess and address needs, effectively prioritizing tasks
  • Supervised the work of offender workers for compliance and following policies and procedures.

Office Manager

Childress County Farm Bureau
Childress, Texas
08.2014 - 12.2014
  • Oversaw daily office operations, fostering a professional work environment that supported team productivity.
  • Organized meetings, prepared agendas, and documented minutes to ensure clear communication and follow-up.
  • Coordinated communications between departments and external partners to streamline workflows and enhance collaboration.
  • Implemented filing systems and maintained accurate records for easy access.
  • Managed office inventory and placed new supply orders.
  • Monitored invoices and payments, ensuring accuracy of accounts receivable and payable to uphold financial integrity.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained office organization to support operational efficiency and uphold professional standards.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Streamlined office operations by automating client correspondence and payment schedules, improving communication efficiency.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Maintained confidential records relating to personnel matters.
  • Administered payroll functions to guarantee on-time payments.
  • Met deadlines and handled multiple complex tasks and reports.

Child Nutrition Director

Childress Independent School District
Childress, Texas
04.2013 - 08.2014
  • Managed daily food service operations and ensured compliance with health regulations.
  • Coordinated staff training programs to enhance service quality and operational efficiency.
  • Implemented inventory control systems for effective supply management and cost reduction.
  • Evaluated customer feedback to improve service offerings and dining experiences.
  • Managed food service sales, costs, and budget to align operations with financial targets.
  • Supervised the daily operations of the kitchen, cafeteria, and catering services.
  • Assisted in menu planning and recipe development according to customer preferences.
  • Assessed operations continuously to ensure efficiency and effectiveness.
  • Utilized technology solutions to streamline operations and enhance customer experience.
  • Developed and implemented strategies to improve team performance and streamline processes.
  • Worked with the Regional Office to implement menus that met nutritional guidelines.

Administrative Assistant

Childress Independent School District
Childress, Texas
06.2012 - 03.2013
  • Managed office communications and scheduled appointments for executives.
  • Coordinated travel arrangements and itineraries for staff, enhancing travel efficiency.
  • Assisted in preparing reports and presentations for team meetings.
  • Supported onboarding process by preparing materials for new hires.
  • Managed office supplies inventory and proactively ordered replacements to maintain uninterrupted office functionality.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, and presentations for management staff.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Proofread content for typo-free emails and documentation.
  • Scheduled meetings, managing room reservations, catering, and technical setup for successful execution.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Performed confidential criminal history searches for prospective new employees and scheduled fingerprint appointments.
  • Maintained database of bus driver eligibility and training records.
  • Assisted with drug testing scheduling.
  • Coordinated seasonal football ticket sales, assisting with sales processes during games to enhance customer experience.
  • Attended work on schedule, providing consistent support for team operations.
  • Processed incoming mail and distributed correspondence to appropriate departments.
  • Conducted research on various topics as requested by management.

Assistant Commissary Manager

Texas Department Of Criminal Justice
Childress, Texas
04.2011 - 05.2012
  • Managed inventory levels to maintain optimal product availability and meet customer demand.
  • Optimized stock replenishment processes by monitoring sales trends and adjusting inventory levels accordingly.
  • Supervised daily store operations and staff performance.
  • Oversaw daily sales procedures and reconciled discrepancies.
  • Resolved customer inquiries and issues to enhance satisfaction and loyalty.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Delegated assignments based on team strengths to enhance service levels and improve floor coverage.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Implemented solutions to streamline processes and address operational inefficiencies, improving overall workflow.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Business Manager

Texas Tech University
Lubbock, Texas
01.2010 - 04.2011
  • Oversaw budgeting and financial planning for various projects and initiatives.
  • Coordinated and compiled financial reports for local, state, private, and grant funds, enabling informed decision-making.
  • Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
  • Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
  • Facilitated communication between different teams within the organization through regular meetings.
  • Served as a Human Resources representative for the Office of International Affairs.
  • Investigate and problem-solve personnel grievances, travel, and financial discrepancies.
  • Maintained confidentiality when dealting with sensitive issues, and deal with stressful situations in a diplomatic and tactful manner.
  • Audited employee labor and time records.
  • Set up new employees in the computer system, and issued keys and security codes.
  • Review and approve requests for purchases, submit purchase requisitions, and track them through receipt.
  • Prepared and presented business reports and presentations to senior management and stakeholders, supporting strategic planning and resource allocation.
  • Submit and review travel applications, vouchers, scholarship distributions, direct pay requests, and human resource records.
  • Audit operations reports, invoices, requisitions, travel requisitions, and purchase orders.
  • Processed deposits and maintained accurate records of revenue and expenses for financial tracking.
  • Supervised clerical employees in daily administrative operations, overseeing facility management, purchasing, travel, and divisional budgeting across Office of International Affairs.
  • Review the finance reports of the university, compare them to the independent ledgers of various accounts, and ensure the consistency of information.
  • Train, orient, assist and supervise unit coordinator, security officer, student workers, and administrative and the passport clerk .
  • Provide annual performance evaluations.
  • Evaluate building needs, and coordinate maintenance with facility use and employee needs.

Event Coordinator

Texas Tech University
Lubbock, Texas
09.2002 - 01.2010
  • Coordinated logistics for events, ensuring seamless execution and client satisfaction.
  • Managed vendor relationships to secure quality services and materials, enhancing event success.
  • Developed event schedules to align with client needs and expectations effectively.
  • Oversaw on-site production, ensuring setup met specifications and timelines.
  • Facilitated communication between clients and staff, addressing concerns promptly to improve overall event experience.
  • Researched venues and locations to find ideal settings for events of all sizes.
  • Collaborated with clients to identify their goals and expectations from the event.
  • Ensured effective communication between vendors and suppliers before, during and after the event.
  • Managed logistics related to transportation, catering, entertainment, decorations for events.
  • Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
  • Provided on-site support during the event and resolved issues promptly.
  • Led site walkthrough and meetings prior with staff to discuss checklists and delegate assignments.
  • Sourced venue spaces for events in accordance with client needs and preferences.
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
  • Analyzed data from previous events in order to improve future ones.
  • Developed promotional materials, including flyers and brochures, to effectively market events and engage target audiences.
  • Conducted post-event evaluations to assess program success against client objectives and identify areas for future improvement.
  • Ensured compliance with health, safety, and legal requirements.

Cashier

United Supermarkets
Lubbock, Texas
10.2005 - 10.2007
  • Processed customer transactions accurately and efficiently at United Supermarkets.
  • Handled cash, credit, and debit transactions through point-of-sale systems.
  • Operated cash register and processed diverse payment methods, ensuring smooth transaction flow.
  • Collected payments and provided accurate change to customers.
  • Maintained clean, organized checkout area to promote positive customer interactions.
  • Assisted customers with product inquiries while delivering exceptional service.
  • Collaborated with team members to streamline store operations during peak hours.
  • Stocked shelves and organized merchandise to improve store presentation.

Administrative Assistant

Collins Tile And Stone
Lubbock, TX
05.2002 - 08.2002
  • Coordinated daily office operations to ensure smooth workflow and support team efficiency.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Implemented filing systems to organize documents and enhance information retrieval.
  • Executed general bookkeeping tasks, including reconciling bank statements and preparing journal entries for accurate financial tracking.
  • Entered invoices accurately into accounting system for financial tracking.
  • Managed time sheet entries and payroll processing for employee compensation.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.

Receptionist

Pharr Construction Company, Inc.
Lubbock, TX
06.2001 - 05.2002
  • Greeted visitors and clients warmly upon arrival to create a welcoming atmosphere.
  • Managed multi-line phone system to ensure prompt handling of incoming calls and inquiries.
  • Scheduled appointments and coordinated meetings, optimizing staff availability and time management.
  • Maintained organized filing systems for client documents and correspondence, facilitating quick access and retrieval.
  • Ensured reception area remained clean and inviting at all times.
  • Managed incoming mail distribution, courier services, faxes, and photocopying requests.
  • Collaborated with team members to support daily office operations seamlessly.
  • Assisted in preparing project documentation for construction bids and proposals.

Teller

First State Bank of Abernathy
Abernathy, Texas
10.1999 - 12.2000
  • Processed customer transactions, including deposits, withdrawals, and loan payments accurately and efficiently.
  • Maintained and balanced cash drawer daily to ensure financial accuracy.
  • Assisted customers with account inquiries and transaction requests, improving overall service delivery.
  • Handled currency verification and implemented fraud prevention measures, safeguarding customer assets.
  • Answered customer inquiries regarding bank products and services to provide informed guidance.
  • Built strong client relationships through personalized interactions, fostering customer loyalty.
  • Verified customer identification to comply with regulations and maintain security standards.
  • Identified fraudulent activity and reported suspicious behavior promptly to management.

Veterinary Assistant

Hill Veterinary Clinic
Abernathy, Texas
05.1999 - 09.1999
  • Assisted veterinarians with examinations and procedures, contributing to efficient workflow in high-volume clinic.
  • Prepared surgical instruments and maintained sterile settings for operations.
  • Monitored animal health and behavior throughout treatment phases.
  • Administered medications and vaccinations according to veterinary staff instructions.
  • Educated clients on pet nutrition, grooming, and preventive care, enhancing pet health awareness and client satisfaction.
  • Restrained animals using appropriate techniques based on species, size, and temperament.
  • Cleaned and sterilized exam rooms between appointments to ensure hygiene.
  • Responded to phone inquiries, effectively managing appointment scheduling and providing information on available services.

Teller

First State Bank of Abernathy
Abernathy, Texas
09.1997 - 04.1999
  • Processed customer transactions, ensuring accuracy and efficiency in deposits, withdrawals, and loan payments.
  • Balanced cash drawer daily to ensure financial accuracy.
  • Assisted customers with account inquiries and transaction requests to enhance service quality.
  • Promoted bank services, enhancing customer engagement and satisfaction.
  • Handled currency verification and implemented fraud prevention measures effectively.
  • Ensured compliance with banking regulations and security protocols consistently.
  • Maintained confidentiality of customer records in accordance with company policies.
  • Built client relationships through personalized interactions, fostering loyalty and support.

Education

Bachelor of Arts - Business Administration

Ashford University
Clinton, IA
11-2010

Associate of Arts - Business Administration

American InterContinental University
Buckhead, GA
08-2005

Skills

  • Crisis intervention
  • Therapeutic communication
  • Customer service excellence
  • Conflict resolution
  • Team collaboration
  • Problem solving
  • Decision-making
  • Attention to detail
  • Time management
  • Written communication
  • Issue troubleshooting
  • Complaint handling
  • Empathy

References

References available upon request.

Education and Training

other,other

Accomplishments

  • Excellence in Customer Service, Texas Tech University Kent Hance, 2008
  • Excellence in Customer Service, State of Texas, 2008

Timeline

Psychiatric Nursing Assistant

Texas Department of Health and Human Services
03.2024 - Current

Clerk III

Texas Department of Health and Human Services
09.2023 - 02.2024

Contract Specialist

Texas Department of Health and Human Services
12.2022 - 09.2023

Contract Technician

Texas Department of Health and Human Services
06.2022 - 11.2022

Warehouse Supervisor V

Texas Department of Health and Human Services
07.2021 - 05.2022

Inventory and Store Specialist II

Texas Department of Health and Human Services
05.2020 - 06.2021

Program Supervisor

Texas Department Of Criminal Justice
10.2018 - 10.2019

Work Order Coordinator

Texas Department Of Criminal Justice
10.2015 - 10.2018

Food Service Manager II

Texas Department Of Criminal Justice
01.2015 - 10.2015

Inventory and Store Specialist I

Texas Department of Health and Human Services
11.2014 - 05.2020

Office Manager

Childress County Farm Bureau
08.2014 - 12.2014

Child Nutrition Director

Childress Independent School District
04.2013 - 08.2014

Administrative Assistant

Childress Independent School District
06.2012 - 03.2013

Assistant Commissary Manager

Texas Department Of Criminal Justice
04.2011 - 05.2012

Business Manager

Texas Tech University
01.2010 - 04.2011

Cashier

United Supermarkets
10.2005 - 10.2007

Event Coordinator

Texas Tech University
09.2002 - 01.2010

Administrative Assistant

Collins Tile And Stone
05.2002 - 08.2002

Receptionist

Pharr Construction Company, Inc.
06.2001 - 05.2002

Teller

First State Bank of Abernathy
10.1999 - 12.2000

Veterinary Assistant

Hill Veterinary Clinic
05.1999 - 09.1999

Teller

First State Bank of Abernathy
09.1997 - 04.1999

Bachelor of Arts - Business Administration

Ashford University

Associate of Arts - Business Administration

American InterContinental University

Similar Profiles

CREATE PROFILE
Kimberly Novak